R. Dayana Briskilla

Experienced healthcare and hospitality professional with expertise in patient care operations, service excellence, staff training, and customer relationship management. Skilled in handling patient experience, service recovery, operational coordination, and training staff on hospital service standards and patient interaction. Recognized for improving patient satisfaction, enhancing service quality, and ensuring smooth hospital operations.

Lobby Manager / Patient Care / Service Excellence Trainer - Kauvery Hospital

Started as Lobby Manager and progressed into Operations and Patient Care within two years.

• Handled patient coordination, service recovery, and operational support across departments.
• Focused on service excellence by ensuring patient satisfaction, timely support, and smooth communication between patients, attenders, and hospital teams.
• Managed patient grievances and escalations professionally while maintaining high service standards.
• Worked closely with clinical and non-clinical teams to improve patient experience and operational efficiency.
• Monitored service quality, staff responsiveness, and patient feedback to maintain hospital service standards.
• Participated in service quality audits and implemented improvements based on patient feedback and operational observations.

Reservation Executive / Sales & Marketing Executive - Clarion Hotel President, Chennai - Chennai

(2018-06 - 2021-12)

Promoted to Sales & Marketing Executive based on performance and customer handling skills.

• Managed reservation operations and customer relationship handling.
• Handled customer queries, booking management, and escalation support.
• Prepared reports and coordinated with internal departments for smooth guest experience.

Customer Relationship Coordinator / Reservation Associate - The Residency Chennai - Chennai

(2016-10 - 2018-04)

Promoted internally for strong communication and operational skills.

• Worked in front office operations and customer relationship management.
• Handled reservations, guest coordination, and customer service support.

MBA - Hospital Management & Human Resources - Saveetha School of Management (2013 - 2015)

B.A - English Literature - Auxilium College for Women, Vellore (2010 - 2013)