Bengaluru, Bengaluru UrbanMember since 13 July 2023
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About
Having 4.2+ years of experience in the IT industry, primarily and in various roles comprising Production support, Application Support and Software Engineer.
Continuous Batch/job analysis and resolving job failures by analyzing log details and monitoring tools
Creating and updating Remedy/Service Now tickets for change and incident management to document analysis and recovery steps, responsible for Incident Communication and involved in various Incident management calls.
Experience
Supporting and communicating with all related teams during Production Deployments.
Perform change evaluation based on information received assessing quality of change for comprehensive plans, accuracy and lead times.
Manage risk, change impact and urgency to ensure impact to production services is minimal and the reasons and justification for changes are business beneficial.
Acknowledge the change request and review the change Record to ensure required fields are filled out appropriately.
As a Production and Control support consultant was responsible for System monitoring and solving the customer queries.
Responsible for providing Support in Level depending on the type of the issues and ensure to meet Client’s SLA.
Monitoring batch jobs in Autosys & TWS.
Preparing the Status report for batch and analyzing DB for Report generation and distribution.
Analyzing the transfer fault and manually uploading file to client site via FTP and deliver files though client based tools.
