Raakhee Ashish Mirjankar

Results-oriented Supply Chain and Sales Operations professional with over 15 years of experience in logistics, procurement, and key account management. Proven track record in optimizing supply chain processes, managing complex pricing strategies, and driving customer satisfaction through data-driven decision-making and cross-functional collaboration.

Supply Chain and Logistics - Fine Organics Industries Ltd. - Mumbai

(2017-11)

• Manage sales coordination and operational activities for assigned products and customer accounts.
• Support achievement of sales, revenue, and profitability targets through effective customer and business coordination.
• Maintain strong relationships with customers, distributors, and cross-functional teams. Monitor market trends, competitor activities, and business developments for strategic support.
• Prepare quotations, pricing proposals, offers, and contract-related documentation.
• Support sales planning, forecasting, and identification of new business opportunities. Handle customer queries and complaint resolution to ensure customer satisfaction.

International Sales - Fine Organics Industries Ltd. - Mumbai

(2011-03 - 2017-11)

• Optimized export sales order turnaround times through the effective use of ERP tools.
• Analyzed supply chain performance metrics to identify and implement process efficiency improvements.
• Tracked product movement through the supply chain to ensure timely delivery and managed returns with the supply base.
• Ensured organizational compliance with health and safety policies and procedures.

Customer Interaction - Reliance Communications - Mumbai

(2004-08 - 2006-11)

• Resolved customer queries and complaints to achieve high First Time Resolution (FTR) metrics.
• Managed online MACD activation and deactivation processes while preparing performance reports to track efficiency.
• Utilized CRM tools including Clarify, Phonegen, and RCRM to improve productivity and meet strict deadlines.

Post Graduation Diploma in International Business - International Business - Symbiosis Centre of Distance Learning, Pune (2012)

Bachelor of Science - Botany - Mumbai University (2003)