Rabbani Sk

Business Operations Analyst skilled in performance reporting, advanced Excel workflows, KPI tracking, and process improvement. Experienced in preparing dashboards, cleaning data, analysing operational trends, and supporting leadership with actionable insights. Strong coordination, structured problem-solving, and the ability to handle high-volume daily reporting with accuracy.

Automated daily KPI dashboards for walk-ins, renewals, churn, and revenue — improving accuracy and reducing manual reporting time by 60%.

Conducted funnel and retention analysis to identify drop-off points, supporting workflow improvements that helped maintain 70%+ trial-to-member conversion.

Identified recurring app and operational issues using RCA and documented requirements for product/tech teams, reducing repeated customer escalations.

Generated data-backed insights that improved trial management and renewal workflows, reducing delays and improving customer satisfaction.

Prepared weekly MIS dashboards and performance reports used by leadership for decision-making on centre performance and resource allocation.

Graduated from Jawaharlal Nehru Technological University Anantapur, In the stream of Electronics and Communication Engineering, during my academics I had done Internship on Full Stack Web Development and with these skills I have developed a Hotel Booking Management System. and attended I'm the team lead to my project, overall, I managed group of 4 members.