Rachana Singh

Looking forward to work in the SAP domain. Extensively trained on SAP FI-CO sub modules with exposure to End-to-End Implementation and Support projects using the ASAP Methodology. Strong ability to integrate in teams, excellent communication and analytical skills.

Assistant Manager – Banking Operations - ICICI Bank - Hyderabad

(2019-06 - 2023-02)

• Managed day-to-day operations for a retail branch serving 1,200+ customers, including account services and loan processing.
• Reduced document turnaround time by 30% by digitizing compliance checklists and forms.
• Supervised a team of 4 junior officers, improving team SLA adherence from 82% to 96% within 6 months.
• Led KYC verification and audit preparation processes, ensuring 100% regulatory compliance in 2 successive audits.
• Processed and verified 400+ transactions per week, maintaining a 99.5% accuracy rate.
• Initiated a customer engagement program that boosted branch customer satisfaction ratings by 18%.

Bachelor of Commerce - B.Com - SM College, Bhagalpur (2014 - 2018)