Rachel Kavitha

Senior AI Transformation Leader with 20+ years driving enterprise-scale AI, automation, and digital transformation in global banking. Own end-to-end AI use case lifecycle — from discovery to Azure-based deployment using LLMs, NLP, RAG, ML, and intelligent automation. Delivered €22M+ in savings and optimised 217+ FTEs through scalable AI-led initiatives across Europe and APAC. Pioneer in SDLC complete automation and AI-native development using Lovable, Claude AI, n8n, and Make.com.

Function Head — AI Transformation & GTS - Société Générale Pvt. Ltd. - India, Paris, and Romania

(2017-09)

Leading global AI & automation portfolio across India, Paris, and Romania. Own end-to-end AI use case lifecycle — from ideation and business case to Azure production deployment and adoption.

• Pioneered SDLC complete automation using Lovable, Claude AI, n8n, and Make.com — enabling automated spec-to-code-to-deploy workflows for AI use cases
• Architected global AI-powered Support Chatbot Platform using LLM/NLP/RAG on Azure, serving multiple business lines with governance-driven, reusable frameworks
• Delivered €22M+ savings and optimised 217+ FTEs through AI-led automation and standardisation programs across GTS
• Head — GTS Global Automation Program 2025: end-to-end delivery, sustainability, and measurable impact across 3 geographies
• Led multi-country AI hackathons and Prompt-a-thons (500+ participants) — orchestrated OKR Challenges for AI use cases across global locations, converting innovation ideas into production-grade AI solutions; instrumental in eradicating Excel dependency across operations by deploying intelligent agents
• Established AI governance frameworks ensuring responsible AI, regulatory compliance, cost optimisation, and scalable enterprise adoption
• Built OKR & KPI-driven delivery governance model adopted across GTS global programs
• Led Value Stream Mapping: Lean, Standardisation, Consolidation, Digitisation across banking operations

Regional Manager — Automation Program - Capgemini Services

(2016-11 - 2017-06)

• Spearheaded automation governance and digital enablement across delivery centres, driving cost reduction and process simplification

Various roles in Operations, Project Delivery, and IT Service Management - Accenture, Wipro, HP, IFlex Solutions

(2000 - 2016)

Earlier Career

• Led ERP integrations, Application Packaging, Service Transitions, and large-scale automation programs for global banking clients
• Managed teams of 60+ across Operations, Project Delivery, and IT Service Management
• Completed MILLENNIUM-WIN7 project and Lloyds Banking Citrix migration

MBA - IIM Calcutta

M.Sc - Skill Development

Professional Certificate - Data Science & Artificial Intelligence - IIM Kozhikode