Rachita Manchanda

Learning & Development professional with 8+ years of experience in LMS administration, learning operations, training coordination, and digital learning across PwC, Fractal Analytics, EY, and NIIT. Skilled in different LMS's, stakeholder management, compliance reporting, learning analytics, and process improvement, with a proven ability to optimize learning experiences and support global training programs.

Senior Associate at PwC Acceleration Center (2022-02 – Present)

• Administer enterprise LMS supporting learning events, registrations, pathways assessments, certifications, learner records, and compliance training.
• Manage onboarding, learning requests, evaluations, and learner communications while ensuring audit readiness and data accuracy.
• Resolve LMS and learner issues via ServiceNow, meeting SLA targets and escalating complex technical issues.
• Generate weekly, monthly, and quarterly reports using Alteryx and Excel for leadership, compliance, and business stakeholders.
• Partner with trainers, Talent Consultants, and business leaders to deliver instructor-led and virtual learning programs.
• Perform quality assurance checks on learning assignments, certifications, and course deployments.
• Analyze learner feedback and completion trends to recommend continuous improvements.
• Support virtual learning delivery through SpotMe and PwC Live.
• Designed and implemented structured learning pathways for newly onboarded SAP professionals, enabling dynamic course assignments through the Growth Center LMS and ensuring role-based learning journeys.

Learning and Development Specialist at Fractal Analytics (2019-12 – 2021-09)

• Administered LMS and digital learning platforms (Coursera, Cloud Academy, Pluralsight), managing user access, licenses, learning assignments, and learner support.
• Created and maintained ILT, e-learning, and MOOC content on the LMS, ensuring accurate learner records and course administration.
• Managed onboarding programs, training calendars, registrations, assessments, certifications, and learner communications.
• Designed Power BI dashboards and learning analytics reports to support leadership decisions and compliance tracking.
• Coordinated instructor-led and Webex-based virtual training sessions, providing facilitator support and troubleshooting.
• Developed digital learning assets, including newsletters, infographics, quizzes, and engagement campaigns.
• Monitored compliance training, certification completion, and generated weekly learning reports for business stakeholders.
• Maintained the Dexter chatbot knowledge base and resolved learner queries through the HR Helpdesk, improving learner support and operational efficiency.

Senior Executive (Tax Team) at Ernst and Young (2018-04 – 2019-03)

• Supported enterprise-wide SuccessFactors LMS administration, including course setup, learning activities, learner registrations, waitlists, assessments, completion tracking, and reporting.
• Delivered end-to-end support for enterprise learning programs, providing LMS user support, troubleshooting, and coordinating learning logistics across multiple locations.
• Administered LMS operations, including course/class creation, compliance training, learner communications, and training records management.
• Managed vendor and stakeholder relationships, ensuring timely coordination, SLA adherence, and seamless execution of learning initiatives.
• Served as the primary SPOC for 100+ training sessions, coordinating schedules, facilitator support, and virtual learning delivery through WebEx.
• Developed training materials, surveys, and evaluation reports to improve learner engagement and program effectiveness.
• Mentored team members on LMS processes, operational best practices, and reporting standards while driving continuous process improvement.

Senior Training Coordinator at NIIT LTD (2016-03 – 2018-04)

• Supported enterprise-wide SuccessFactors LMS administration, including learner enrollments, course management, learning assignments, and training records.
• Delivered end-to-end learning operations by coordinating onboarding programs, training logistics, documentation, and learner communications.
• Served as the primary point of contact for learners, clients, and vendors, providing timely support and resolving training and LMS-related queries.
• Coordinated WebEx-based virtual learning sessions, providing technical support and troubleshooting to ensure seamless training delivery.
• Monitored learning operations, investigated issues, escalated system alerts, and maintained SLA compliance.
• Collaborated on LMS enhancements and process improvement initiatives to optimize training operations, system efficiency, and learner experience.

MBA in HR Operations – Welingkar University (2017-01 – 2019-12)

Bachelor of Commerce – Panjab University (2010-01 – 2012-12)