Radhakrishnan D

A highly technical, 7x-certified Salesforce Developer Close to 4 years of professional experience in configuring, customizing, and developing custom solutions in Salesforce Service Cloud, Sales Cloud & Experience Cloud, Proven ability to analyze, design, and optimize business processes with hands-on experience implementing change, increasing user adoption, and driving best practices.

Salesforce Developer at Infosys (2025-09 – Present)

• Designed and implemented Approval Orchestration Flows, configuring end-to-end approval automation aligned with complex business requirements.
• Worked with Salesforce standard TMF (Telecom Management Forum) Industry APIs and performed integrations using External Services in Lightning Flows to enable seamless third-party system communication.
• Prepared Technical Design Documents (TDDs) based on client requirements and designed solutions following Salesforce-recommended standard architecture patterns and best practices.
• Acted as a strong team player, taking ownership of Git-based deployments, managing version control processes, and receiving appreciation from the solution architect for delivery excellence.

Salesforce Developer at Cognizant Technology Solutions (2024-07 – 2025-08)

Project: Ocado Retail

• Contributed to the development of user stories and support tickets in accordance with the client's request for application enhancement as a member of the Ocado core team.
• partnered with Business Analysts to gather requirements, define stories, Prepare design documentation and conduct demos.
• worked extensively with Knowledge Articles and Experience Cloud Knowledge Management.
• Developed LWC, Apex Controllers to fetch data from the external system through Mule Integration to the lower environment. Throughout the development process, I adhered to Salesforce best practices for clean, maintainable code.
• I contributed to the Case Management module by designing and implementing automation scenarios tailored to global use cases.

Salesforce Developer at Cognizant Technology Solutions (2024-03 – 2024-06)

Project: Mecwacare

• Performed an assessment on the business Process and Proposed Automatically capture risk events from wearables/health devices.
• Engage in comprehensive training programs to understand the fundamentals of Salesforce modules and their application.
• Attended RFP Sessions for end-users and stakeholders on new Salesforce functionality and updates

Salesforce Developer at Cognizant Technology Solutions (2022-11 – 2024-01)

Project: CVS Aetna 360

• Provide environment support to the Aetna Application.
• Developed/Modified Apex Test Classes with best practices.
• Developed Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
• Proficient in using Debug logs to identify and analyze issues in Apex code.
• Experience in triggers, custom metadata, and custom settings.
• Debugging and troubleshooting the issues and Defect fixing.
• Possess strong knowledge of Apex, Java, JavaScript, and HTML.

B.E. in CSE – St. Joseph's Institute of Technology (2022)

12th Grade – New Prince Matric. Hr. Sec. School (2018)

10th Grade – Marians Matric. Hr. Sec. School (2016)