Radhey Shyam

Team Management: Led a team of 3 Telecallers and 2 Field Executives for loan recovery operations and supervised debt collection activities and resolved escalated customer accounts.

Training: Trained team members on loan recovery processes and regulatory compliance.

Reporting: Monitored daily and monthly collection targets and prepared performance reports.

Team Leader part time at Kanufox management (2023-12 – 2024-10)

• Team Management: Led a team of 3 Telecallers and 2 Field Executives for loan recovery operations and supervised debt collection activities and resolved escalated customer accounts.
• Training: Trained team members on loan recovery processes and regulatory compliance.
• Reporting: Monitored daily and monthly collection targets and prepared performance reports.
• Operational Support: Coordinated with customers and attended collection-related meetings, Managed follow-ups and tracing of high-value delinquent accounts. Provided collection support for Tata Capital portfolios.

Collection Telecaller part time at Silver Crest Finserv (2022-12 – 2023-12)

• Telecollection: Handled outbound calls for overdue loan and EMI collections. Achieved collection targets while maintaining customer satisfaction. Worked on IDFC First Bank collection processes.
• CRM Handling: Updated daily call records, payment status, and customer feedback in the CRM.
• Negotiation: Negotiated repayment schedules and settlement plans with customers.
• Queries Solve: Resolved customer queries related to: Payment updates, Statement of Accounts, NACH issues, Settlement requests etc,.

CCTV Operator Full Time at GMR of Raxa Security Ltd. (2019-07 – 2022-11)

• Monitoring: Surveillance, identifying and reporting suspicious activities, security breaches, or any incidents.
• Response & Reporting: Maintained shift log book and Responded promptly to emergency situations following company SOPs
• Awareness: Participated in emergency drills involving fire, bomb threats, active shooter scenarios, and evacuation procedures. Ensured compliance with organizational security policies and procedures.

Master of Computer Application in Computer Application – NIILM University (2022-06 – 2024-06)