Radhika Agrawal

Leverage process optimization experience in a Senior role, driving operational excellence through data-driven decision-making, cross-functional collaboration, and strategic workflow improvements. Aim to enhance service delivery, ensure policy compliance, and contribute to team development by implementing advanced analytical tools and effective training initiatives.

Process Analyst - AJG India - Gallagher Centre of Excellence

(2022-09)

Process Analyst with 3.6 years of experience in General Insurance operations, specializing in process optimization and cross-functional collaboration. Demonstrated success in enhancing service delivery through data-driven decision-making and advanced analytical tools, leading to significant workflow efficiency improvements. Expertise in policy compliance and training initiatives, contributing to team development and operational excellence.

• Hands-on experience of the end-to-end insurance process, from inquiry to claim.
• Handling RFQ creation, policy document checking, and system entries for multiple AHs.
• Understanding claims and different types of insurance such as marine, transit, property, etc.
• Cross-functional coordination with stakeholders across the globe.
• Proficiency in insurance risk management platforms, MS Excel, and analytics tools.
• Core team member for system development projects to improve efficiency.
• Trainer for new team members for process and system introduction.

Master of Business Administration - Finance - Sant Gadge Baba Amravati University (2022)

Bachelor of Commerce - Sant Gadge Baba Amravati University (2020)