Rafi Sayyed

Seeking for a good environment where my knowledge can be shared and enhanced. Consequently, learning the new concepts and improving my technical and personal skills in real-time projects under the exposure of coordinated and cooperative team members.

CRM - Skandhanshi Infra Projects - Kurnool

(2022-03 - 2025-08)

• Communicated directly with clients, resolved customer issues, and maintained strong customer relationships throughout the post-sales process.
• Promoted company services and contributed to achieving monthly collection targets.
• Advised customers on property transactions and handled all post-sales activities until final registration.
• Prepared and managed key documents such as Welcome Letters, Allotment Letters, Agreements of Sale, Demand Letters, and milestone intimation emails.
• Maintained accurate customer data, documentation, and records, including name/unit changes and unit shifting details.
• Monitored collections from banks and self-funding customers and followed up on outstanding dues.
• Coordinated closely with internal teams (Sales, Accounts, Construction) for workstage updates and smooth customer communication.
• Assisted walk-in customers, handled queries, and ensured timely submission of block-wise reports.
• Managed formal email communication and ensured high standards of customer service.
• Advising customers on property transactions and guiding them through all post-sales processes until unit registration.
• Managing documentation, records, and data entry, including welcome letters, allotment letters, Agreements of Sale, demand letters, and customer database updates.
• Handling customer requests such as name changes, unit changes, and maintaining detailed records of unit shifts.
• Coordinating with Sales, Accounts, and Construction teams for smooth workflow and timely project updates.
• Tracking collections from banks and self-funded customers and sending milestone intimation emails based on construction progress.
• Following up with customers daily regarding payments, dues, and general queries, including walk-in customers.

Bachelor of Engineering - Mechanical - Godavari Institute of Engineering and Technology (2018 - 2021)

Intermediate - Aditya Intermediate College (2015 - 2017)

SSC - BVM High School (2015 - 2015)