Ragavan S patel
DOB: 02/02/1993
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About
Motivated graduate in Finance and Accounting seeking a full-time opportunity to leverage strong analytical, numerical, and communication skills. Eager to contribute to organizational growth while enhancing personal expereis in financial operations and reporting.
Experience
Customer Care Representative at Concentrix Daksha Pvt. Ltd. (2024-05 – 2026-03)
- Handled customer concerns regarding electricity supply, billing discrepancies, and refunds.
- Awarded "Best Employee of the Cycle" for highest CSAT scores.
Customer Service Representative at IGT Solutions (2023-12 – 2024-05)
- Assisted guests on a hotel booking platform, resolving issues related to reservations, check-in, and check-out.
- Delivered high-quality customer support with focus on satisfaction and efficiency.
Customer Service Representative at Accenture Pvt. Ltd. (2021-12 – 2022-11)
- Supported internal staff with troubleshooting and resolving challenges by mandatory course completion.
- Ensured smooth process flow and compliance with corporate requirements.
Education
Masters in International Business (Logistics & Finance) in Finance and Accounting – GRD College of Science (2016 – 2016)
B.Com (Computer Applications) in Computer Applications – PSG College of Arts and Science (2014 – 2014)
Higher Secondary – PSG Sarvajana School (2011 – 2011)
SSLC – Sri Visweswara Vidyalaya Metric Higher Secondary School (2009 – 2009)
