Raghav Hugar

Highly accomplished and results-oriented Product Manager with 8 years of experience in driving product development and delivering successful projects. Committed to collaborating with cross-functional teams, leveraging market insights, and employing Agile methodologies to deliver market-leading products that exceed customer expectations and drive revenue growth.

Product Manager 2, Blowhorn (May 2020 - present):

• Managed the end-to-end integration and onboarding of 10+ channel partners, resulting in effective documentation and streamlined operations.
• Led a multi-disciplinary team to design, develop, and launch 50+ new features, contributing to a 15% increase in revenue.
• Implemented process and automation solutions, reducing fulfillment time by 25% and achieving 20% cost savings.
• Monitored key performance indicators (KPIs) such as on-time delivery, order accuracy, warehouse efficiency, and inventory turnover.
• Presented live product demos to potential investors and recognized as a star performer in Q2 and Q3 of 2021-22.

• Set up a Google Analytics dashboard to identify features correlating with attrition, resulting in a 14% reduction in churn rate.
• Successfully launched multiple products, leading to a 30% increase in customer acquisition.
• Revamped the customer dashboard, including analytics, SMS campaign manager, and customer onboarding.
• Implemented voice and messaging bots, such as Alexa, Google Home, WhatsApp, and FB Messenger, including NLP and flow builder.

• Responsible for sprint planning, project management, and conducting training sessions for clients on system configuration and data migration.

• Handled escalation resulting in customer delight and revenue generation of upto 3 lakhs.
• Created and maintained dashboards and reports to monitor product performance and track progress against KPIs.
• Collaborated with product managers and engineers to translate data insights into actionable product enhancements.
• Contributed to the development of product roadmaps by providing data-driven insights and recommendations.
• Recognised as a star performer in 2017.

• Led research projects for major clients across UAE, Australian, and Japanese markets.
• Submitted detailed analytical reviews of market research data to customers.
• Managed a team of 20-30 market surveyors and ensured quality control of research data.

I have a diverse educational background that includes a Bachelor's of Engineering in Electronics and Communication Engineering and a Master's in Business Administration (MBA).

During my Bachelor's degree in Electronics and Communication Engineering, I gained a comprehensive understanding of various electronic systems, communication networks, and signal processing techniques.

After completing my engineering degree, I pursued an MBA to develop a broader understanding of business management principles and practices. During my MBA program, I focused on courses related to strategic management, marketing, finance, and entrepreneurship.

The combination of my technical expertise, coupled with my business acumen from the MBA program, positions me to bridge the gap between technology and business.Overall, it has provided me with a well-rounded skill set that is highly relevant to the field of product management.