Raghavi Subramanian

Results-driven Agile Testing, Product Support, and Data Analytics professional with 5+ years of experience in software quality assurance, client collaboration, and process optimization. Proficient in Generative AI and AI tools to enhance testing efficiency and deliver data-driven business solutions.

Client Portal Specialist - ADP

(2021-05 - 2022-05)

• Performed end-to-end functional, UAT, and regression testing for new client and employee self-service portals, ensuring successful production releases.
• Authored test cases, identified defects, collaborated with Product & Development teams, and provided deployment sign-offs.
• Developed user manuals, FAQs, demo videos, and conducted 280+ client onboarding webinars to drive successful product adoption.
• Received 2 General Manager (GM) Awards for rapid upskilling and outstanding client onboarding performance.

Product Support Engineer - ADP

(2022-06)

• Led requirement analysis, scope definition, functional testing, UAT, regression testing, and production support for payroll product enhancements.
• Successfully delivered key initiatives including Report Migration (40+ reports), CGC Module, Reimbursement Sync, and Run Your Own Payroll (RYOP) application.
• Designed and executed 150+ test scenarios, performed defect analysis, and ensured quality through successful production sign-offs.
• Acted as SPOC for clients and cross-functional teams, supporting product implementation, troubleshooting, and stakeholder communication.
• Created training materials, user documentation, and conducted product demonstrations for leadership, internal teams, and 310+ clients.
• Collaborated with Product and Engineering teams to improve workflows, support statutory updates, and enhance product functionality.
• Recognized with multiple GM Awards for testing excellence, product implementation, and successful global client onboarding.
• Coordinated employee onboarding for End-of-Year (EOY) projects, maintaining accurate records, validating associate data, and ensuring timely completion of onboarding activities.

MSC - Software Systems - Sri Krishna College of Arts and Science, Coimbatore (2016 - 2021)