Raghu Nandan

19+ years of experience in IT Retail industry, Oil & Gas and Retail, Fintech Industry as a Manager/Business controller/MIS/Business analyst/Sales Operation/Data Analyst in Operations across all Fortune 500 Companies across India and abroad. Liaise across various departments and CEO, MD and other Leadership team in Organizational Success. An accomplished, result-oriented Analyst directing large scale projects.

Proven ability to deliver substantial Revenue, Productivity and Quality Improvements through Six Sigma and Lean Concepts. Creating operating manuals and training other resources in view of backup plans. Formulated process reporting structure by understanding clients' needs and innovative ways to ease out the report mechanism.

Managing a team of 10 Qlik sense developers for report automation and a team of 6 for MIS. Recognized for ability to Identify, Design and Deploy innovative processes/solutions. Automation on Reports based on key concepts of Lean Six Sigma.

Lean Six sigma certified from Genpact for 5 projects which has reduced the cost to the company. Provide robust modeling and reporting to facilitate Executive-level decision making. Understanding of Database Technologies & Web-based application design and interacting with IT team to implement of Agile.

Expertise

Knowledge involving KPI's, Dashboard, Costing, Sales Forecast, Budget Planning, PPT (PowerPoints Presentation) QAQC, Procurement, CSAT, Vendor Management, Supply Management, Logistics Management, Automation on Reports Etc.

Manager – Revenue Assurance - Rupeek Fintech Pvt Limited - Bangalore

(2024-08 - 2025-09)

• Monitored and analyzed the entire revenue cycle to identify and resolve gaps, discrepancies, and leakages
• Validated transaction flows from customer acquisition to payment realization
• Ensured compliance with internal policies and regulatory requirements on revenue recognition
• Conducted reconciliation between transactional systems, billing systems, and accounting records.
• Implemented control mechanisms to ensure accurate data flow between operational systems and finance.
• Conducted root cause analysis on revenue discrepancies and developed permanent solutions.
• Collaborated with product, technology, and finance teams to implement system improvements for precise revenue tracking.
• Verified the accuracy of billing, commissions, fees, and partner settlements (banks, NBFCs, payment gateways).
• Ensured the correct application of pricing, discounts, and promotions in customer transactions
• Audited merchant settlements and ensured timely payouts as per agreed SLAs
• Prepared and presented comprehensive revenue performance reports, trend analysis, and variance reports to the leadership
• Developed dashboards and KPIs for effectively monitoring revenue streams and control points
• Identified potential revenue opportunities and provided actionable insights
• Detected and prevented fraud, misreporting, and operational inefficiencies
• Developed and enforced revenue assurance policies and governance frameworks
• Achieved a 15% reduction in revenue leakages through effective risk management and process improvements.

Manager – Business Controller - GRT Jewelers India Pvt Ltd - Chennai

(2023-10 - 2024-07)

• Lead the annual operating plan and rolling estimates for those plans and co-ordinate closely with team members towards timely and accurate submission.
• Ensure close co-ordination with demand planner in ensuring timely submission of monthly performance deck to management.
• Work on the transition of the reporting tool with Finance and Commercial teams.
• Develop and implement automation in the current monthly MIS reporting, annual operating plan and rolling estimates.
• Ensure internal controls and compliance with audit requirements.
• Ensure close co-ordination with the costing and pricing team for setting up costing and pricing for inter- company products
• Ensure the product mapping with the subcategories are aligned with our existing Database.
• Discount, Gift Vouchers, JPS additional value control and procedures creating and execution.
• Create business plans of the company/business unit.
• Spearhead the preparation of Annual Budget of the company and ability to analyze various heads of expenditure to stay under the annual budget.
• Ensure compliance with all relevant domestic and international regulations. Implement orderly policies, processes, and procedures.
• Developing and updating reports specific to various departments as per their requirements.
• Prepare monthly review report, revenue Report, daily and monthly target vs. achievement report
• Prepare daily weekly monthly sales reports (in the form of count and variance) state wise, team wise, product wise, Location Wise.
• Prepare weekly Fortnightly monthly performance PPT.
• Creating, modifying and handling Daily data load issues for Qlik Sense Application.
• Currently we are handling 13 Standard applications & 16 Ad hoc applications.
• Allocating workload based on the requirement to the Team
• KPI, Budget Handling for the entire Organization.
• Load issue fix – Handle all automation email trigger manually
• Responsible for application data mismatch, drilldown bottom level data & reconcile the difference and address the same issue with Jilaba team through EDP team
• Coordinate with the EDP team & Jilaba team to address & follow up day-to-day technical issues.
• Qlik Sense new Development - Handle new report development in Qlik Sense & Nprinting along with the existing reports.
• Handle year end process flows in both Qlik Sense & Nprinting.
• Attendance, Payroll, Management within organization.

Specialist Reporting - Qatar Gas Company Ltd

(2018-10 - 2021-09)

Payroll of – MILAHA, Maritime & Logistic (Qatar Navigation)

• Managed the study through project lifecycle, efficiently communicated and worked with teammates to reduce the manual timeframe, providing customer success timely updates to set Expectations.
• Assisting in analyzing data and creating a Tangible story on Business.
• Coordinate with Stakeholders on the inventory monthly and ad hoc requirements.
• Providing the business module of expense on operation and insights based on the expenses.
• Updating the cost and projecting the 5 year plan on operations.
• Monthly meetings with the stakeholders and third-party vendors to discuss the challenges and improvements.
• Warehouse & Inventory Management based on the operation requirement.
• Develop reports-based Pipeline and Win/Loss on different Geographical regions.
• Track, analysis and reports based on operation as per yearly/quarterly/monthly targets
• Focuses on vertical improvement of core projects through automation and process enhancement using technical skills.
• Take a lead role in developing quota plans, reports, dashboards, presentations, and tools to aid Logistics and Marine in consistently tracking activities to Logistics and Marine results.
• Collaborate with key stakeholders within Logistics and Marine to complete comprehensive performance and forecast analysis of specific parts of the business globally.
• Implement inventory reconciliation process, coordinate with the top management for inventory planning, and implement procurement strategy on the surplus inventory from the closed projects and prepare the weekly report for the same.

Business Analyst - CISCO System India Pvt Ltd - Bangalore

(2017-10 - 2018-10)

Payroll of – Adecco India Pvt Ltd.

• Working with the Finance team to prepare sales performance results against targets.
• Developed trend and snapshot reports identifying sales trends and opportunities for sales enablement and growth.
• Provide monthly analysis for Senior Management sales reviews
• Facilitate reporting and data review via various data collection points
• Gather, prepare and review sales forecast files on a weekly/monthly basis and Analyze segment performance and identify levers for driving revenue growth
• Focus on process and continuous improvement of core projects through automation and process enhancement
• Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insight into the business

Sr. Business Analyst - Dell Technologies - Hyderabad

(2016-06 - 2017-04)

Payroll of – Seaton India Pvt Ltd

• Provided program and functional leadership, communication, coordination and organization for online Quality from end-to-end projects.
• Coordinated and maintained relationships with all internal and external stakeholders.
• Build custom market/media mix models to provide insights to clients on all factors affecting Online. Quality including media/marketing, consumer behavior, sales marketing and media drivers of statistical models.
• Creating Presentations to review for different clients to their categories they deal with. And strategic consulting of business questions to the entire Global business.
• Take a lead role in developing quota plans, reports, dashboards, presentations, and tools to aid sales in consistently tracking activities to sales results
• Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insight into the business
• Provide monthly analysis for Senior Management on CSAT reviews

Business Analyst - Premier Global Solution (PGI) - Bangalore

(2015-01 - 2016-03)

• Prepare sales account allocations monthly and apply appropriate adjustments
• Working with Finance to prepare sales performance results against targets
• Preparation of Annual and joiners commissioning and compensation plans
• Provide monthly analysis for Senior Management sales reviews
• Gather, prepare and review sales forecast files and Tracking and Analyze Sales on a weekly/monthly basis
• Execute predictive modeling for enhanced decision making and forecasting analysis
• Analyze segment performance and identify levers for driving revenue growth
• Take a lead role in developing quota plans, reports, dashboards, presentations, and tools to aid sales in consistently tracking activities to sales results
• Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insight into the business
• Collaborate with key stakeholders within Sales to complete comprehensive performance and forecast analysis of specific parts of the business
• SQL Server data loads and report generation for commissions, allocation and performance reporting

Business Analyst - Symphony Marketing Solutions (formally known as Genpact) - Bangalore

(2009-04 - 2014-12)

• Support the UK Market and brand teams by addressing any challenges/opportunities for the various product-markets.
• Top Line Analysis & Data Mining: Fixed Format reports, updated periodically with emphasis on top line trends for the clients. Monitoring brand health on an ongoing basis and providing early signals/tactical inputs to the client on key brand health indicators.
• Ad-hoc Analysis: Reporting done for special requests sent by client. Requires in depth knowledge of CPG industry, client and its categories in the market.
• NPD Analysis: Monitoring the health of clients' NPDs and advising client on future course of action, based on past performance of own and competitor's brand.
• Business Insights/Business Intelligence: Creating Presentation to review for different client to their categories they deal with. And strategic consulting of business questions in the UK Market.
• Created automated reports for all Top 10 Clients which will in turn help the report will be delivered without any error.
• Done automation project for major clients such as P&G, Nestle, Unilever etc. This has helped the company with revenue. Usually reports take 80 hrs of time to update and QC. However, I have reduced it to 46 hrs. to update and QC. This was recognized to Lean Six Sigma and saved millions of pounds for a year with accurate data.
• Automating the report for major UK clients such as Acdoco, P&G, Nestle, Unilever, etc.
• Project Handling: Handling independent projects like P&G and Nestle Water Validation. Unilever.
• Direct interaction with end clients in order to help them identify their Business Scoping and Scheduling.
• Successfully handling a team of 7 for Automation Project, P&G, Unilever, Nestle etc.
• Being a Single Point of Contact from the Home team for project management and coordinating with the team members.
• Functioning as a part of Best Practices group which entails sharing of best practices across different teams.
• Providing training & development to the new joiners, & mentoring them.
• Metrics Calculations: Calculating the timeliness and the accuracy metrics for the team.
• Genpact process trainer. Trained 21 batches till date with approximate batch size of 20
• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Conducting and managing communication skills and team building exercises in the team

Technical Support Executive (Research Analyst) - 24/7 Customer Pvt Ltd

(2005-09 - 2009-04)

Yahoo – Product Categorization

Team Leader - Bharathi InfoTech Limited

(2002-01 - 2004-12)

Channel Sales

Bachelor of Arts - Dr. C.V Raman University (2012 - 2015)

Bachelor of Computer Applications - Alagappa University (2015 - 2018)

Diploma in Computer Science - Archaraya Patashala Polytechnic (1999 - 2001)

PUC - First Grade College (1997 - 1998)

SSLC - William Richard High School (1994 - 1995)