Raghuts13@gmail.com Raghu

Seeking an interesting and challenging opportunity for a high profile growth. Where I can put my knowledge to use and contribute to the growth of the organization.

Sales Supervisor - PUMA India Pvt. Ltd.

(2024-12)

• Supervise daily store operations and ensure achievement of sales targets.
• Train and motivate sales associates to deliver exceptional service.
• Maintain visual merchandising standards and ensure brand compliance.
• Handle billing, inventory control, and daily reporting.
• Resolve customer queries and complaints promptly.

Assistant Restaurant manager - KFC

(2021-08 - 2022)

• Cost control
• Minimizing waste
• Controlling food costs
• Ordering supplies
• Cashing up
• Budget forecasting
• Advising customers
• Giving feedback to team
• Serving customers

Shift Manager - KFC

(2018-06 - 2021)

Responsible for maintaining a high and active profile at all time in the restaurant, and for promptly dealing with any situation that may arise. Also in charge of getting the entire staff together & making sure they all push in the same direction.

• Keeping food, beverage and labor costs under control.
• Making sure the restaurant looks good and is ready for the days trading.
• Supervising a team of thirty people.
• Receiving and checking the quality of foods from suppliers.
• Performing clerical and administrative duties to support RGM.
• Increasing sale and customer service levels.
• Estimating general expenses, food costs.
• Increasing sales by ensuring guest satisfaction and delivering a high level of hospitality.
• Meeting and getting visitors to the restaurant.
• Actively marketing and promoting the business through a variety of platforms.
• Maintaining hygiene and ensuring that health and safety standards meet the highest specification.
• Completing all paperwork and then filing it accordingly.
• Dealing with and responding to customer complaints, and always ensuring that the customer leave satisfied.
• Giving advice to customer on menu and food choice.
• Training team on them work.

Team Member - KFC

(2014 - 2018)

Efficient restaurant team member with strong interpersonal and time management skills. Prior work in both fast food and casual dining environments. Hard working and dependable with high -performing nature and customer service focus.

• Work in every position in the restaurant, based on need.
• Train new team member on restaurant protocols and mentor closely to improve performance.
• Manage shifts, including scheduling work allocation, and cash handling, in absence of supervisor.
• Answer staff questions and customer service requests.
• Supervise breaks and ensure continuity of service.
• Prepare cook to order burgers and side items.
• Filled drinks and created desserts.
• Stocked front and back of house.
• Assisted management with opening and closing duties, cash counting, and training of new hires.
• Screened resumes and suggested potential candidates.
• Took customer order in -person and by phone and processed cash, credit, and check payments.
• Kept counter area neat and clean.
• Monitored dining area to alert management of issues or cleanup needs.
• Filled in for dining and kitchen staff as needed.
• Earned employee of the month seven times.
• Deep cleaned kitchen at restaurant close each night.
• Deliver order and check on guest satisfaction.
• Took order from walk-up, phone

B.Com

PUC

SSLC