Sales Supervisor - PUMA India Pvt. Ltd.
(2024-12)
- Supervise daily store operations and ensure achievement of sales targets.
- Train and motivate sales associates to deliver exceptional service.
- Maintain visual merchandising standards and ensure brand compliance.
- Handle billing, inventory control, and daily reporting.
- Resolve customer queries and complaints promptly.
Assistant Restaurant manager - KFC
(2021-08 - 2022)
- Cost control
- Minimizing waste
- Controlling food costs
- Ordering supplies
- Cashing up
- Budget forecasting
- Advising customers
- Giving feedback to team
- Serving customers
Shift Manager - KFC
(2018-06 - 2021)
Responsible for maintaining a high and active profile at all time in the restaurant, and for promptly dealing with any situation that may arise. Also in charge of getting the entire staff together & making sure they all push in the same direction.
- Keeping food, beverage and labor costs under control.
- Making sure the restaurant looks good and is ready for the days trading.
- Supervising a team of thirty people.
- Receiving and checking the quality of foods from suppliers.
- Performing clerical and administrative duties to support RGM.
- Increasing sale and customer service levels.
- Estimating general expenses, food costs.
- Increasing sales by ensuring guest satisfaction and delivering a high level of hospitality.
- Meeting and getting visitors to the restaurant.
- Actively marketing and promoting the business through a variety of platforms.
- Maintaining hygiene and ensuring that health and safety standards meet the highest specification.
- Completing all paperwork and then filing it accordingly.
- Dealing with and responding to customer complaints, and always ensuring that the customer leave satisfied.
- Giving advice to customer on menu and food choice.
- Training team on them work.
Team Member - KFC
(2014 - 2018)
Efficient restaurant team member with strong interpersonal and time management skills. Prior work in both fast food and casual dining environments. Hard working and dependable with high -performing nature and customer service focus.
- Work in every position in the restaurant, based on need.
- Train new team member on restaurant protocols and mentor closely to improve performance.
- Manage shifts, including scheduling work allocation, and cash handling, in absence of supervisor.
- Answer staff questions and customer service requests.
- Supervise breaks and ensure continuity of service.
- Prepare cook to order burgers and side items.
- Filled drinks and created desserts.
- Stocked front and back of house.
- Assisted management with opening and closing duties, cash counting, and training of new hires.
- Screened resumes and suggested potential candidates.
- Took customer order in -person and by phone and processed cash, credit, and check payments.
- Kept counter area neat and clean.
- Monitored dining area to alert management of issues or cleanup needs.
- Filled in for dining and kitchen staff as needed.
- Earned employee of the month seven times.
- Deep cleaned kitchen at restaurant close each night.
- Deliver order and check on guest satisfaction.
- Took order from walk-up, phone
