NetApp Storage Administrator - JMK Infosoft Solutions Ltd - New Delhi
(2023-09)
Administered NetApp storage systems for Wipro Ltd Indian Air Force project, ensuring maximum performance and uptime across enterprise environments.
- Administered NetApp storage systems, ensuring maximum performance and uptime across enterprise environments
- Monitored storage health using Active IQ Unified Manager and resolved performance bottlenecks
- Managed SAN and NAS environments, including NetApp storage arrays
- Conducted storage provisioning, capacity planning, and performance tuning
- Enhanced storage performance by implementing QoS policies and deduplication techniques
- Escalation Contact conducting the escalation management through full management spectrum at customer and internal by collaborating & interacting with Critical Case Team and Critical Account Program Level Teams, Logistics, Engineering Product Support and Engineering
- Generate incidents dashboards and management reports
- Handling Migration and Upgradation activity in NetApp ONTAP
- Storage provisioning, allocation, and decommissioning for SAN and NAS environments
- Hands on experience on NetApp 7 mode and CLUSTER mode devices
- Perform daily health checks of storage infrastructure aggregates, volumes, snapshots, LIFs, SVMs
- Performing Daily monitoring of Aggregate and volume utilization
- Reporting the storage capacity of the storage box
- Performance monitoring of SAN
- Configure and support CIFS, NFS, iSCSI, and FC protocols
- Manage SVMs, aggregates, FlexVols, LUNs, and Qtrees
- Implement and maintain Snap Mirror, Snap Vault, and Snapshot technologies for data replication, backup, and disaster recovery
- Managed and configured zoning on Brocade Fiber Channel switches to ensure secure and efficient SAN connectivity
- Created, modified, and deleted zones (Single Initiator & Multi-Initiator zoning) as per business requirements
- Participate in disaster recovery (DR) drills and failover testing
- Performed disk allocation, RAID group creation, and logical drive configuration on storage systems
- Monitored RAID health and ensured data integrity and fault tolerance
- Perform firmware upgrades, patch management, and ONTAP version upgrades
- Reduced repeat incidents via trend reporting and problem linkage
Storage Administrator - OpenView Technology Pvt Ltd - Noida
(2022-05 - 2023-09)
Handled storage administration for Tech Mahindra projects including BOB, FLIPKART, and MYNTRA.
- Handling Migration and Upgradation activity in Netapp
- Performing health checks on NAS storage boxes for multiple storage accounts
- Hands on experience on Netapp 7 mode and CLUSTER mode devices
- Performing Daily monitoring of Aggregate and volume utilization
- Reporting the storage capacity of the storage box
- Performance monitoring of SAN
- Change Implementation, working with Linux, Windows Team
- Drive weekly incidents management calls with L1/L2 storage teams for issue resolution
- Managed users in Active Directory – user creation, extension & password reset
- Assigned access rights, added users to groups & handled domain permissions
- Perform severity assessment and escalation routing
- Assisted in incident triage and service impact validation
- Reduced repeat incidents via trend reporting and problem linkage
- Daily Monitoring and Health check on storage boxes
- Managing Brocade switches using CLI
- Coordinating with vendors for requests like hardware failure, link issues, etc
- Collecting logs from switches
- Coordination with other support groups (UNIX, Windows) to resolve storage related issues
- Queue management and coordination with the team members to make sure that the incidents are picked up on time and assignment is being done
- Handles Incidents and User Service Requests end-to-end
- Facilitate the recovery of all P1/P2/P3 incidents with appropriate reporting and notifications to key stakeholders
- Coordinates activities for High and Critical Incidents, P1/P2/P3 process
- Monitor service levels of Incident management functions
- Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator
- Well aware of Change Management process
