Ragu Raman

Dedicated and adaptable professional with a Master's degree in Information Technology and diverse experience across system administration, technical support, and customer service. Proven ability to manage IT infrastructure, troubleshoot technical issues, and ensure smooth workflow operations. Adept at bridging the gap between technical solutions and business requirements to drive productivity and customer satisfaction.

Life Advisor at Kotak Life Insurance Company Pvt Ltd (2025-11 – Present)

• Helps families and individuals secure their financial future.
• Maintains long-term trust and assist clients through decision-making and claims support.

Admin Staff & Quality Assistant at Sivasri Engineering Pvt. Ltd. (2023-04 – 2025-08)

• Oversee quality assurance processes and administrative tasks to ensure operational efficiency.
• Coordinate with teams and maintained compliance with company standards.

Entrepreneur – DTP and Browsing Center at Self-Employed (2016 – 2023)

• Managed end-to-end business operations fulfilling customer online needs.
• Handled website operations, order processing, client communication, and IT maintenance.

Executive – Customer Care at Matrimony.com Pvt. Ltd. (2013-12 – 2016-03)

• Managed high volumes of online chat interactions and resolved customer queries effectively.
• Generated sales leads and provided accurate product/service information.
• Built strong customer relationships, ensuring trust and satisfaction.
• Followed standard communication and escalation protocols for issue resolution.

Software Developer at AKROS IT Solutions Pvt. Ltd. (2012-02 – 2013-03)

• Gathered and analyzed client requirements for software development projects.
• Designed, coded, tested, and integrated software components.
• Maintained existing systems and performed debugging as needed.
• Contributed to technical documentation and project reports.

M.Sc. in Information Technology – Bharath College of Science and Management (2011)

B.Sc. in Information Technology – Adaikalamatha College (2009)