Rahil Manvatkar

Organized and dependable professional with over 4 years of experience in service delivery and client support. Adept at managing multiple priorities while maintaining a positive attitude. Looking to contribute to organizational success by taking on added responsibilities and supporting team goals.

Service Delivery Administrator - Exoedge - Pune

(2023-07 - 2025-09)

Client: Magnet Plus (Ireland's largest connectivity network)

• Oversaw end-to-end service delivery, ensuring accurate and timely provisioning of telecom services.
• Scheduled appointments, allocated technical resources, and coordinated with cross-functional teams.
• Escalated service-related issues to ensure rapid resolution.
• Supported end-users via phone and email regarding network concerns.
• Managed services including Fiber (FTTH, FTTC), broadband lines, SIM activation, and porting.
• Ensured SLA compliance by delivering tasks within defined timelines.
• Tools Used: Eircom UG Portal, Enet, Salesforce, Mobile Manager, 360 Managers

Associate – Service Delivery & Support - Tech Mahindra - Pune

(2021-06 - 2023-07)

Projects: TalkTalk Business, TIP Trailer Services (Client: British Telecom)

• Handled telecom escalation tickets and ensured prompt resolution.
• Resolved issues related to delays, cancellations, and service rejections.
• Maintained professional communication with clients via email.
• Mentored and trained new team members.
• Tools Used: Fault Management Service, Siebel, NAMS, ServiceNow, Remedy

Associate – OCR & Data Transcription - Tech Mahindra Limited - Hyderabad

(2021-01 - 2021-06)

Project: Google Human Judgment

• Performed Optical Character Recognition (OCR) and manual transcription of text from images.
• Ensured high accuracy in text detection and data entry.
• Tool Used: Google Cloud Compute

Bachelor of Engineering - Mechanical Engineering - S.B. Jain Institute of Technology, Nagpur (RTMNU)

HSC - Information Technology - St. Francis De Sales College, Nagpur (State Board)

SSC - Kendriya Vidyalaya, Nagpur