Rahiya Muskaan

Holding 9.1 years of experience in Order Management (Q2C & Accounts Receivable), Team Management, Leadership & Reporting.

Order Management Specialist Lead at vidaXL Service Private Ltd (2023-12 – Present)

vidaXL is a rapidly growing international online retailer. Offer customers the most varied range of products that are hard to find or much more expensive at other suppliers. Our success is based on our belief that things can always be better and cheaper: 'Expect more'

Management Trainee into O2C at Genpact India Pvt Ltd. (2021-08 – 2023-11)

Genpact helps companies run their business and serve their customers in a Smarter, More Efficient and Valuable Manner.

Customer Care Representative into Order Management at Thermosphere Scientific (Payroll by Randstad India Pvt Ltd.) (2020-08 – 2021-08)

Thermon Fisher Scientific is a provider of medical equipment, analytical instruments, reagents and consumables, software and services to tackle complex analytical challenges in research, diagnostics and clinical laboratories.

Senior Process Executive into Order Management (Quote to Cash) at Infosys BPM Ltd. (2016-06 – 2019-11)

Infosys BPM, the business process management subsidiary of Infosys, provides integrated outsourcing and transformation services.

• Worked as Team Lead: Assignment of tasks, prepare monthly reports, monitor team performance, conduct huddles, and update daily reports
• Developed and implemented strategies to improve team efficiency, resulting in increased productivity.
• Conducted regular performance evaluations and provided constructive feedback to team members to support their professional development.
• Conduct panel interviews for freshers
• Interact with international clients
• Creating Opportunities & Quotations
• Validate, enter and manage customer Sales Orders via generic email addresses, ensuring adherence to SLA metrics
• Create accessory & sales invoices and handle invoice adjustments
• Handle customer queries related to refunds and credit requests
• Manage price-related disputes and rebill processing
• Perform end-to-end collection processes for high-volume client accounts
• Post customer payments accurately against open invoices
• Investigate and resolve payment discrepancies in coordination with internal teams
• Created SOP's
• Assist in mentoring and training fellow employees
• Prepare weekly reports for North, East, West, and South regions
• Creating Dashboards
• Handle escalations effectively
• Release Z-blocks and work on PM carriers to identify issues and ensure product delivery
• Manage order cancellations, No plant and missing orders

Post Graduation in Finance – DR. K.V. Subba Reddy Institute of Management (2015)

Graduation in Commerce – St. Joseph's Degree college (2012)

Intermediate – C.V. Raman Junior College (2009)

10th standard – Siddharth High School (2007)