India Operations Senior Director at Boston Consulting Group (BCG) (2018-01 – Present)
Responsible for leasing of offices. Leading team of 100.
- Built new offices in Bangalore, Delhi, Mumbai, Chennai and Hyderabad. Delhi & Mumbai among the largest BCG offices globally. All projects were achieved within budget and timelines
- Introduced Integrated Facility Management (IFM) to BCG. Led ideation, Socialization, RFP roll out, on boarding and transition
- Led the COVID-19 Rapid Response Team, helping hundreds of employees and their families across India and in some cases abroad
- Realized $15M+ in cost savings through real estate lease renegotiation, workplace optimization and hotel contracting
- Won multiple awards including Global CEO's "Key to Purpose" award
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain
- Championed continuous improvement initiatives to drive operational excellence within the organization
- Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members
- Drove strategic improvements to enhance operational and organizational efficiencies
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
Properties Leader – South Asia at General Electric (GE) (2013-05 – 2018-01)
Responsible for leasing of new office spaces and built out.
- Led integration of Alstom Power & Energy acquisition and divestitures of GE Capital, SBI JV, Appliances & Water businesses
- Successfully outsourced FM operations across 40 offices & 5 industrial units
- Achieved $6M+ in savings via strategic sourcing and operational restructuring
- Developed and implemented ESG & Sustainability programs aligned with GE's global 'Eco' targets
- Led team by answering complex customer questions and mentoring personnel one-on-one
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels
- Interacted well with customers to build connections and nurture relationships
- Assisted in recruiting, hiring and training of team members
Associate Director – Integrated Facility Management at Jones Lang LaSalle (JLL) (2011-11 – 2013-05)
- Exceeded revenue targets by 120%
- Achieved 100% collections and contract renewals
- Spearheaded continuous improvement and SLA compliance programs
- Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes
Vice President – Facilities & Administration at NetAmbit (2011-07 – 2011-10)
Led facility operations across India, overseeing workplace management and administration functions
Senior Assistant Vice President – Facilities & Logistics at EXL Service Inc (2002-06 – 2011-07)
- Set up 4 new offices and integrated 3 acquisitions
- Reduced logistics costs by 40%
- Recognized as Employee Engagement Champion (2009 & 2010)
- Lead team for achieving OHSAS 14001 and ISO 9001 Certification
- Streamlined processes across India, Philippines, Romania offices
- Drove innovation within the organization by encouraging creative problem-solving techniques among employees
- Coordinated with senior leadership to develop annual budgets, ensuring financial stability and growth of the organization
- Compliance oversight ensured adherence to regulatory requirements while also identifying potential issues before they escalated into larger problems
- Led a cross-functional team to successfully execute high-impact projects, meeting or exceeding objectives and deadlines
- Optimized supply chain operations through careful vendor selection, cost analysis, and negotiation tactics
- Established a culture of continuous improvement by promoting employee training opportunities and fostering an environment of collaboration
Deputy Manager – Business Development at Radhakrishna Hospitality Services Ltd. (1998-12 – 2002-06)
Assistant Manager – Food & Beverage at Sterling Holiday Resorts India Ltd. (1994-07 – 1998-12)
