Rahul Banerjee
Sr. CSE
Talent
Kolkata, NoidaMember since July 31, 2026
AdaptiveGood communication skillsTeam PlayerClient facing experienceEfficacy and effectivenessComputer LiteracySalesforce
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AdaptiveGood communication skillsTeam PlayerClient facing experienceEfficacy and effectiveness
About
Results-driven customer support professional specializing in invoicing, refunds, escalations, US healthcare, property preservation, and Amazon North America Retail operations.
Experience
Customer Support Professional at CONCENTRIX DAKSH PRIVATE LIMITED (2022-01 – 2023-12)
- Assisted customers through live chats and calls.
- Initiated refunds and credits in cases of discrepancies.
- Pacification of highly agitated customers.
- Meeting daily, weekly and monthly KPIs.
- Promoted as Sr. Advisor.(Sr. CCE)
Client Relationship Officer at ARCHETIVE SOLUTIONS PRIVATE LIMITED
- Assisted online merchants like Flipkart and IRCTC.
- Analyzing payment and refund failure issues to be escalated.
- Resolved queries and issues related to settlement reports.(invoices)
- Dealt with potential client escalations on social media.
- Received the best advisory delivered recognition from the client.
- Became a client relationship officer at Archetive Solutions Private Limited.
- Handled end to end interactions with client
- Worked in order processing and denial management for US Property Preservation
Operations Customer Expert at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED (2024-01 – Present)
- Moved to Teleperformance as a Operations customer expert
- Worked under US health care, assisted US citizens with their medical claims.
- Moved to Amazon Retail (North America), assisted customers with the Amazon Marketplace.
Education
Higher Secondary – DAV Public School (2017)
B.com (H) in Marketing – UNIVERSITY OF CALCUTTA (2020)
Skills
Sr. CSE
