Rahul Banerjee

Results-driven customer support professional specializing in invoicing, refunds, escalations, US healthcare, property preservation, and Amazon North America Retail operations.

Customer Support Professional at CONCENTRIX DAKSH PRIVATE LIMITED (2022-01 – 2023-12)

• Assisted customers through live chats and calls.
• Initiated refunds and credits in cases of discrepancies.
• Pacification of highly agitated customers.
• Meeting daily, weekly and monthly KPIs.
• Promoted as Sr. Advisor.(Sr. CCE)

Client Relationship Officer at ARCHETIVE SOLUTIONS PRIVATE LIMITED

• Assisted online merchants like Flipkart and IRCTC.
• Analyzing payment and refund failure issues to be escalated.
• Resolved queries and issues related to settlement reports.(invoices)
• Dealt with potential client escalations on social media.
• Received the best advisory delivered recognition from the client.
• Became a client relationship officer at Archetive Solutions Private Limited.
• Handled end to end interactions with client
• Worked in order processing and denial management for US Property Preservation

Operations Customer Expert at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED (2024-01 – Present)

• Moved to Teleperformance as a Operations customer expert
• Worked under US health care, assisted US citizens with their medical claims.
• Moved to Amazon Retail (North America), assisted customers with the Amazon Marketplace.

Higher Secondary – DAV Public School (2017)

B.com (H) in Marketing – UNIVERSITY OF CALCUTTA (2020)