Transaction processing officer - MPHASIS LTD.
(2013-01 - 2021-12)
- Incident Management: We receive customer issues or requests at the "wallboard/Opt" system.
- Request Processing: We handle customer requests within the defined Service Level Agreements, This means I have specific timeframes to address these requests.
- Document Verification: We ensure that customer-provided documents are accurate, complete, and reliable, adhering to established procedures, work instructions, and company policies.(I'd proof, Address proof, Bank statement, License copies, Agreement copies.)
- Customer Confirmation: We provide confirmation to the customer after successfully processing their request.
- Ticket Escalation: When a customer request falls outside of standard service rules or you cannot directly fulfill it, We create a ticket for further handling.
- Problem Solving & Improvement: You collaborate with your team to identify solutions to recurring customer problems and suggest ways to improve overall productivity and customer service.
- Technical Support (Hardware/Software): We are involved in installing and configuring hardware and software, indicating some level of technical support.
- Documentation: We contribute to maintaining procedural documentation, which helps standardize processes.
- Solution Identification: We identify appropriate hardware and software solutions to meet customer needs.
- Order Processing: We process customer orders according to their specific requirements.
- Record Keeping: We maintain records of customer interactions, including compliments, requests, and service-related details.
- CRM_Clarify: This is your Customer Relationship Management (CRM) system. You use it to create and manage customer accounts.
- OPT: This is the system that displays incoming customer requests (wallboard) for service.
- LSP Monitor Tool: You use this tool to track delivery details and generate/send invoices.
- Serial Check: This tool allows you to verify the activation status (active or inactive) of modems and CPE (Customer Premises Equipment).
- Right now application: Where checks customer documents.
- Knowledge Base: This is your central repository for product information, procedures, and business rules, which you use to assist customers.
KYC Auditor - KARAM&COMPANY (CA FIRMS) WORKED FOR AXIS BANK KYC AUDIT
(2008-01 - 2013-12)
Involves verifying customer identities and ensuring compliance with regulations for opening new Bank account.
- Review customer documents.
- Conduct background checks for suspicious activity.
- Ensure all data meets legal standards.
