Rahul Chakraborty

Business Development and Operations Leader with 17+ years of experience driving revenue growth, customer acquisition, and operational scalability across startups and enterprise environments. Proven expertise in go-to-market strategy, sales pipeline management, CRM implementation, and cross-functional team leadership. Strong background in early-stage startup consulting, stakeholder management, and process optimization.

Adept at building scalable systems that improve efficiency, profitability, and customer satisfaction.

Freelance Consultant (2025-03 – Present)

• Advised early-stage startups on brand strategy, go-to-market planning, and customer acquisition frameworks.
• Designed and executed data-backed marketing and sales strategies to improve conversion rates and pipeline velocity.
• Supported founders in setting up scalable CRM workflows, sales processes, and operational SOPs.
• Led initiatives across brand positioning, content strategy, and performance optimization.
• Collaborated with leadership teams to define growth roadmaps, KPIs, and market expansion plans.

Business Development and Operations Lead (2016-12 – 2025-02)

• Led end-to-end business development and operations for training and consulting services.
• Managed high-value enterprise accounts, regional partners, and strategic stakeholders.
• Owned sales pipeline management, forecasting, and revenue optimization initiatives.
• Designed and implemented internal processes, SOPs, and quality frameworks to ensure timely project delivery.
• Defined KPIs, job descriptions, and performance management systems across teams.
• Reduced operational inefficiencies through process improvement and automation initiatives.
• Led hiring, training, mentoring, and retention strategies to improve team productivity.
• Partnered with leadership to develop business proposals and expansion strategies.

Senior Business Development Executive at Redstone Learning Inc. (2015-10 – 2016-12)

• Drove new customer acquisition and expansion of existing client accounts.
• Built and maintained long-term client and partner relationships.
• Consulted clients on training solutions aligned with business objectives.
• Supported revenue growth through strategic upselling and account management.

Senior Business Development Executive at MetricStream (2015-04 – 2015-10)

• Built partnerships with senior industry consultants across compliance, governance, and risk domains.
• Launched and scaled new verticals including Marketing, CPG & Retail, Energy, and Environment.
• Strengthened consultant engagement and long-term partnership models.

Analyst at HSBC Edpi Pvt. Ltd (2010-02 – 2015-03)

• Worked on Non-Real Estate Hardship and loan modification programs.
• Conducted borrower credibility assessments and risk validations.
• Built MIS reports including production, audit, pipeline, and work assignment reports.
• Led audit checks and acted as Subject Matter Expert (SME).
• Managed KYC and CDD processes for HSBC Oman, including UBO verification and risk assessment.

Associate at Aditya Birla Minacs Worldwide Pvt. Ltd. (2007-12 – 2010-01)

• Handled escalations and quality assurance reviews.
• Conducted training for new team members.

Higher Secondary (Commerce) in Commerce – Doom Dooma College

HSLC – Doom Dooma Bangiya Vidyalaya