Centre Manager - The Kidney Care Society - Howrah
(2023-04)
Managing dialysis and diagnostic centre operations including patient care services, staff management, and daily business operations.
- Preparing Monthly Performance Report and Presenting for HOD Meeting
- Reporting to the COO & HR Directly
- Out Patient Department services & Doctor Relation Management
- Respond to patient enquiries and complaints within given time frames, and promote patient satisfaction
- Manage Clinical, Professional, clerical, House Keeping and administrative staff
- Maintain Day To Day Basis Accounts Like (Petty Cash, Scroll Cash, OPD Doctor Payment Cash)
- Looking after the day to day Business Promotional Issues with the Support of Marketing Staff
- Meeting with Staff to solve out their Issue
- Communication & Follow Up with Dialysis Patient & OT Patient Like (AV Fistula, Jugular, Femoral, Perm Cath) Day to Day Basis
- Communication With Vendor Like (Stationery & Consumable Item & RO Plant & Broadband)
Operation Manager - Subham Hospital & Diagnostic Centre Pvt. Ltd. - Cooch Behar
(2021-01 - 2023-03)
Oversaw operational activities across multiple departments including OPD, IPD, Emergency, and Diagnostics.
- Supervise at Floor Co-Ordinate, OPD, IPD, Emergency, Diagnostics and Patient Support Call
- Handling OPD and IPD Department and Convert OPD Patient to IPD Department
- Preparing Daily Basis Performance Report
- Reporting to the COO
- Respond to patient enquiries and complaints within given time frames, and promote patient satisfaction
- Manage Clinical, Professional, clerical and administrative staff
- Meeting with Consultant and under taking of follow up operations of their feedback
- Management Information System generation and send to Managing Director
Operation Manager - Ispat Co- Operative Hospital (Steel Authority of India)
(2019-06 - 2020-12)
Managed daily routine administration and coordination of patient and outpatient activities across all departments.
- Daily Routine, administration, co-ordination of all patient and outpatient activities. Co- Coordinating and resolving all operational issues
- Handling OPD and IPD Department and Convert OPD Patient to IPD Department
- Ensure the patient satisfaction by coordinating with consultant, Nurse and support departments
- Supervise at Floor Co-Ordinate, OPD, Emergency, Diagnostics and Patient Support Call
- Looking after the day to day Business Promotional Issues with the Support of Senior Operations Manager
- Meeting with Consultant and under taking of follow up operations of their feedback
- Meeting with Staff to solve out their Issue
- Follow up the query through Mail, Phone and Website
- Preparing Monthly Performance Report and Presenting for HOD Meeting
- Improving the overall Operational efficiency and effectiveness of the Hospital
- Reporting to the Senior Operations Manager
Centre Head - Sparsh Diagnostic Centre - Baruipur
(2018-06 - 2019-05)
Led diagnostic centre operations including patient services, staff management, and business development.
- Lead generation and solving problems as possible
- Took the feedback and motivating patients for organization development
- Took part in every promotional activities of the organization
- Management Information System generation and send to Managing Director
- Out Patient Department services & Doctor Relation Management
- Respond to patient enquiries and complaints within given time frames, and promote patient satisfaction
- Manage Clinical, Professional, clerical and administrative staff
- Provide the full range of human resource service including: recruitment, selection, induction, training and development of staff
- Conduct performance reviews and appraisals
Marketing Executive - Future Health Care (Diagnostic Centre) - Sonarpur & Baruipur Territory (South 24 pgs)
(2016-09 - 2018-05)
Managed marketing and business development activities in assigned territories.
- To meet the Doctor & convince him to send the case
- Co-ordinate with Patient & Doctor & tell them about our service
- Increase the Sale & achieved the monthly Target
- Extend the territory to increase the sale
- Monthly report sends to the Marketing Manager
- Tie up with new Nursing Home & Hospital & Organization
- Arrange the Camp for Branding & Promotion
Territory Sales Executive - Nirlife (Nirma Limited) - South Kolkata, South 24 Parganas
(2012-10 - 2016-08)
Managed sales and distribution for healthcare and wellness products across assigned territories.
- To meet the Grocery & Chemist Counter
- Handling the Distributor
- Handling the Primary & Secondary sale
- Achieved the monthly Target
- Create the new Distributor
- Increase the new Market
Sales Executive - Procter & Gamble (P&G) Under BG Distributor Pvt. Ltd. - South Kolkata & South 24 Parganas
(2009-08 - 2012-09)
Managed FMCG product sales and retail channel management.
- To Meet the Grocery Counter & Chemist Counter
- Achieved the Secondary Sale
- Detailing the product to the Grocery & Chemist Counter
