Rahul Dattaria

Enterprise DMS/ECM professional with 16+ years of experience in document control, IT infrastructure, and cloud operations. Successfully delivered 14+ full-lifecycle enterprise DMS implementations across Pharma, Banking, Logistics, Mining, and Oil & Gas sectors on AWS, Azure, and VMware — sustaining 99.9%+ system uptime. Deep expertise in document lifecycle governance, workflow automation, version control, audit compliance, IAM/RBAC, and regulated-industry delivery.

Promoted to Technical Support Manager based on consistent delivery excellence and leadership. Received the Adcock Ingram IT Excellence Award for flawless multi-geography infrastructure relocation. Certified AWS Solutions Architect, Cisco CCNA, and Contentverse ECM Partner (Highest Tier).

Seeking senior Document Controller, DMS Project Manager, or EDMS Manager roles internationally.

Technical Support Manager – DMS & IT Infrastructure - Computhink Pvt. Ltd. - India

(2021-01 - 2026-04)

• Led 14+ enterprise DMS/ECM full-lifecycle implementations (DMS CV2021–CV2026) across Pharma, Banking, Logistics, and Mining — from requirement gathering, solution design, POC, and deployment through to post-go-live hypercare.
• Architected high-availability DMS environments on AWS, Azure, and VMware (Windows Server 2016+, SQL Server, Apache Tomcat), maintaining 99.9%+ application uptime across all client deployments.
• Established enterprise Document Control frameworks covering version control, check-in/check-out, metadata classification, folder structures, audit trails, and compliance reporting for regulated industries.
• Designed workflow automation and approval routing solutions integrating e-signatures, annotations, and redactions — transforming manual processes into compliant, auditable digital workflows.
• Configured complete DMS environments: Document Types, Folder Nodes, Cabinets, Batch Processing, Batch Indexing, OCR Search, Quick Find, Hit Lists, Security Policies, and Access Controls.
• Enforced IAM governance using RBAC, Active Directory, and Zero Trust principles — managing user/group provisioning, folder-level security, and application-level access across all client environments.
• Managed and mentored a team of 5 support engineers, acting as Level-3 escalation point; managed SLA adherence, task allocation, and global client stakeholder communication.
• Conducted pre-sales activities including client presentations, POC deliveries, technical demonstrations, and solution scoping to support sales teams across multiple industry verticals.
• Produced a YouTube DMS training library of 20+ videos (CV2020–CV2025) covering administration, workflows, scanning, security, and audit trails — enabling remote global enablement.
• Managed large-scale scanning, uploading, indexing, and document migration operations across South India; configured WEB and DTC scanner integrations.

Cybersecurity Engineer – OT/IT Security - Samsung Engineering, UAE — ADNOC Refinery (Critical National Infrastructure) - UAE

(2018-03 - 2018-10)

• Executed cybersecurity hardening across OT/IT environments at ADNOC Refinery; achieved zero-exposure perimeter across 100+ industrial systems.
• Implemented Endpoint Security, Patch Management, and Antivirus governance; authored TRA, PTW documentation, and Enhanced Security Deliverables for mission-critical compliance.

IT Manager – Infrastructure, Network Security & Operations - Konverge Healthcare Pvt. Ltd. - Mumbai

(2015-01 - 2018-12)

• Governed full IT infrastructure for 48-user healthcare organisation — IAM (Active Directory), Zero Trust network security, NAS-based DR, and ERP platform deployment for field force operations.

Assistant IT Manager – Enterprise Infrastructure & Service Delivery - Adcock Ingram Healthcare Pvt. Ltd. - Mumbai

(2013-01 - 2015-12)

Reporting to Bangalore & South Africa

• Managed 180+ endpoints across multi-geography operations; architected redundant server room with MPLS, Cyberoam Firewall, and Precision AC — 99%+ uptime. Received Adcock Ingram IT Excellence Award for zero-disruption infrastructure relocation install Sap client on end user.

IT Manager – Infrastructure, ERP & Network Operations - Ciron Drugs (Pharmaceutical Plant)

(2012-01 - 2013-12)

• Full-scope IT infrastructure design for pharmaceutical plant — LAN/WAN, Windows Server, Active Directory, and ERP rollout (Integron & Trio); delivered 20km wireless P2P network under budget.

IT Administrator – Multi-Site Infrastructure & Operations - Podar Education Network - Jaipur, Nagpur, Vadodara, HO

(2011-01 - 2012-12)

4 Locations

• Governed IT operations across 4 campuses — IAM, Windows Server, LAN/WAN, Domain Controllers, SOPs, security policies, and asset management. Implement and provide training to teacher and staff about SMS ERP – School Management System.

Desktop / Network Engineer – Critical Infrastructure - Tarapur Atomic Power Station & Concept & Classic Computers

(2007-01 - 2011-12)

• Delivered IT infrastructure support in a nuclear power plant environment — desktops, network devices, IP addressing, video conferencing, and patch panel under high-compliance, mission-critical standards.

M.Sc. - Enterprise Network & Security Management - Mahatma Gandhi University

P.G. Diploma - Cyber Security - Asian School of Cyber Laws, Pune