Rahul Kumar
Service Engineer | Senior Service Engineer
Hire this person
Send a job offer directly to this candidate
About
Results-driven Service Engineer with strong hands-on experience in installation, commissioning, breakdown troubleshooting, and after-sales support for industrial electrical equipment. Currently working with OLI Vibrators India Pvt. Ltd., handling pan-India service operations for industrial vibrators and motors.
Skilled in on-site fault diagnosis, customer handling, product warranty management, and coordination with dealers and internal teams. Seeking a Service Engineer / Senior Service Engineer role in a growth-oriented organization.
Experience
Service Engineer - OLI Vibrators India Private Limited - Bengaluru
(2024-04)
Industry: Industrial Vibrators & Electrical Motors | CTC: 6.5 LPA | Notice Period: 2 Months (Negotiable)
- Handling installation and commissioning of industrial vibrators and needle vibrators at customer sites across India.
- Attending customer complaints and managing breakdown situations to ensure minimum equipment downtime.
- Performing on-site fault diagnosis, troubleshooting, and corrective maintenance of industrial motors and vibratory equipment.
- Managing product warranty cases, service claims, and technical support coordination.
- Handling dealers and channel partners for service-related activities and issue resolution.
- Providing operational and maintenance training to customers for safe and efficient equipment usage.
- Managing service activities from the office, including service planning, coordination, and documentation.
- Assembling, testing, and inspecting vibrator motors and related equipment before dispatch.
- Coordinating with internal teams to ensure timely service support and high customer satisfaction.
Service Engineer - Sanprocess Automation - Bengaluru
(2022-06 - 2024-04)
Products: PID Controllers, Paperless Graphic Recorders, Thyristors, Eurotherm Process Controllers
- Executed installation, inspection, and commissioning of industrial instrumentation systems.
- Attended breakdown calls and performed troubleshooting to minimize production downtime.
- Provided on-site technical support and guidance to customers.
- Maintained detailed service reports and documentation.
Service Engineer / Service Manager - RB Eco Power LLP (South Zone)
(2021-02 - 2022-04)
Products: Genset Controllers, Relay Cards, Controller Panels
- Coordinated service engineers and supported OEM customers and channel partners.
- Acted as the primary technical point of contact for installations and service-related issues.
- Conducted product training sessions for service teams and channel partners.
- Collected customer feedback and coordinated with the R&D team for product improvements.
Service Engineer / Service Manager - Power Express - Bengaluru
(2018-06 - 2021-01)
Products: Diesel Generators & Controller Panels
- Conducted on-site inspection, servicing, and troubleshooting of diesel generators.
- Executed installation, commissioning, and preventive maintenance activities.
- Attended breakdown calls and resolved electrical and mechanical issues to minimize downtime.
- Coordinated with customers to ensure timely service support and high customer satisfaction.
- Prepared service reports and maintained proper service documentation.
Education
Diploma - Electrical & Electronics Engineering - St. Joseph's Polytechnic College, Anna University (2015 - 2018)
Intermediate (+2) - S.K. College, Lohanda, Jamui, Bihar (2012 - 2014)
Matric (10th) - JSPS High School, Lachhuar, Jamui, Bihar (2012 - 2012)
