Rahul Kumar

Results-driven Service Engineer with strong hands-on experience in installation, commissioning, breakdown troubleshooting, and after-sales support for industrial electrical equipment. Currently working with OLI Vibrators India Pvt. Ltd., handling pan-India service operations for industrial vibrators and motors.

Skilled in on-site fault diagnosis, customer handling, product warranty management, and coordination with dealers and internal teams. Seeking a Service Engineer / Senior Service Engineer role in a growth-oriented organization.

Service Engineer - OLI Vibrators India Private Limited - Bengaluru

(2024-04)

Industry: Industrial Vibrators & Electrical Motors | CTC: 6.5 LPA | Notice Period: 2 Months (Negotiable)

• Handling installation and commissioning of industrial vibrators and needle vibrators at customer sites across India.
• Attending customer complaints and managing breakdown situations to ensure minimum equipment downtime.
• Performing on-site fault diagnosis, troubleshooting, and corrective maintenance of industrial motors and vibratory equipment.
• Managing product warranty cases, service claims, and technical support coordination.
• Handling dealers and channel partners for service-related activities and issue resolution.
• Providing operational and maintenance training to customers for safe and efficient equipment usage.
• Managing service activities from the office, including service planning, coordination, and documentation.
• Assembling, testing, and inspecting vibrator motors and related equipment before dispatch.
• Coordinating with internal teams to ensure timely service support and high customer satisfaction.

Service Engineer - Sanprocess Automation - Bengaluru

(2022-06 - 2024-04)

Products: PID Controllers, Paperless Graphic Recorders, Thyristors, Eurotherm Process Controllers

• Executed installation, inspection, and commissioning of industrial instrumentation systems.
• Attended breakdown calls and performed troubleshooting to minimize production downtime.
• Provided on-site technical support and guidance to customers.
• Maintained detailed service reports and documentation.

Service Engineer / Service Manager - RB Eco Power LLP (South Zone)

(2021-02 - 2022-04)

Products: Genset Controllers, Relay Cards, Controller Panels

• Coordinated service engineers and supported OEM customers and channel partners.
• Acted as the primary technical point of contact for installations and service-related issues.
• Conducted product training sessions for service teams and channel partners.
• Collected customer feedback and coordinated with the R&D team for product improvements.

Service Engineer / Service Manager - Power Express - Bengaluru

(2018-06 - 2021-01)

Products: Diesel Generators & Controller Panels

• Conducted on-site inspection, servicing, and troubleshooting of diesel generators.
• Executed installation, commissioning, and preventive maintenance activities.
• Attended breakdown calls and resolved electrical and mechanical issues to minimize downtime.
• Coordinated with customers to ensure timely service support and high customer satisfaction.
• Prepared service reports and maintained proper service documentation.

Diploma - Electrical & Electronics Engineering - St. Joseph's Polytechnic College, Anna University (2015 - 2018)

Intermediate (+2) - S.K. College, Lohanda, Jamui, Bihar (2012 - 2014)

Matric (10th) - JSPS High School, Lachhuar, Jamui, Bihar (2012 - 2012)