Customer Support Entrepreneur - Ojassoft Pvt Ltd (Astrosage)
(2024-08)
- Handled customer inquiries, concerns, and complaints via chat, email, and phone, ensuring a high level of customer satisfaction.
- Assisted users with navigating the AstroSage website and mobile application, specifically regarding live consultation, report generation, and payment issues.
- Provided detailed information regarding products, including personalized astrology reports, kundli, and daily horoscopes.
Senior Customer Associate - Konexions Back Office Services Pvt Ltd
(2023-10 - 2024-05)
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
Customer Service Associate - Globiva Pvt Ltd
(2023-04 - 2023-10)
- Responsible for monitoring the Fulfillment journey of the Delivery Orders.
- Responsible to manage the customer experience concerns and ensure those are provided with solution with SLA timeframe of delivery.
- Responsible & accountable for delivering operation effectiveness & excellence.
- Constantly work on creating enthusiasm in the team to ensure the best Customer experience is always given to customers.
Inside sales Executive - Nimbuspost Pvt Ltd
(2021-04 - 2023-01)
- Sourcing new sales opportunities through inbound/outbound lead follow-up and emails.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Achieve agreed upon sales targets and outcomes within schedule.
- Maintain and expand your database of prospects.
- Perform effective online demos to prospects.
