Manager - Operations at Lovely Professional University (2014-02 – 2018-07)
Managed university operations including administrative functions, facility inspections, and student services
- Conducted periodical internal inspections of facilities to ensure quality standards are adhered at place in the institution
- Prepared agenda for department meetings, maintained minutes of meeting and submitted report to senior management
- Proof-read brochures, publications, reports; Compiled data, statistics and prepared various MIS reports
- Facilitated coordination between various internal departments to ensure smooth execution of all activities
- Performed administrative functions and implementing measures for enhancing operational efficiency
- Worked extensively in University Management Software (UMS) and updated various details regarding students leave, academic performance, bills etc.
- Addressed various issues of students regarding change of hostel room, approval of leave, issuing of hostel check out passes etc.
- Monitored the movement of students in the Hostel and also oversaw the upkeep of Electrical, Furniture and other Office fittings
- Consolidated MIS reports with key data and submitted to Higher Officials on a weekly basis
Manager - Operations at Lovely Professional University (2025-04 – Present)
Managing university operations including administrative functions, facility inspections, and student services
- Navigated the complex regulatory environment, including meeting all requirements of the Reserve Bank of India (RBI), to secure an in-principle approval
- Successful cross-selling: Persuaded existing customers to purchase additional products and services, which increased revenue per customer
- Efficient lead generation: Used networking and other outreach skills to generate a high volume of quality sales leads
- Improved brand visibility: Successfully executed marketing and branding initiatives that increased public awareness and customer loyalty
- Certificate of appreciation for successful accommodation in Indian Science Congress
- Successfully performed invigilator duty in Punjab Police Jail Warder Examination & PSEB teaching positions conducted by LPU
- Successful performance in inventory regulations of different departments
- Successful performance during clock room duty for session 2022-23, 2023-24
- Participated in A++ Accreditation inspection by NAAC Team
Team Leader - Commercial Cards at ICICI Bank Ltd (2006-05 – 2008-09)
Led commercial cards team managing customer relationships and sales
Team Leader - Airtel - Punjab Process at Firstsource Solutions Ltd (2008-10 – 2009-12)
Led Airtel process team managing customer support and operations
Manager - Operations at Sapphire Sports (2011-07 – 2013-08)
Managed operations at sports organization
Manager - Operations at Sapphire Sports (2018-07 – 2025-03)
Managed operations at sports organization
