Rahul Kumar

Diligent and Disciplined individual with experience in Operations. I have significant experience in dark store operations, specializing in inventory management and logistics. I excel in optimizing workflows for efficient picking and packing, ensuring timely deliveries. My strong leadership skills foster team collaboration, and I leverage technology to enhance productivity and improve overall customer satisfaction.

Operation Associate - Swiggy Instamart Pvt. Ltd.

(2023-11)

• Order Fulfillment: Ensure of Efficiently picking, packing, and preparing orders for timely dispatch to customers.
• Quality Control: Inspecting products for quality and accuracy before shipping to maintain customer satisfaction.
• Workflow Optimization: Identifying and implementing improvements in processes to enhance efficiency and productivity.
• Team Collaboration: Working closely with team members to ensure smooth operations and effective communication throughout the fulfillment process.

Operation Controller - Bigbasket pvt ltd

(2022-11 - 2023-11)

• Managed daily fleet operations and scheduling for transportation efficiency.
• Oversaw vehicle maintenance and ensured compliance with safety regulations.
• Implemented tracking systems to improve fleet management processes and logistics.
• Managed daily operations of the fleet department including staffing, scheduling and performance management.
• Resolved customer complaints regarding service issues or delays in delivery times.
• Prepared weekly report summarizing key performance indicators for senior management review.
• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
• Developed and implemented policies and procedures for fleet operations.

Shift Incharge - Zepto Pvt. Ltd.

(2021-08 - 2022-09)

• Inventory Oversight: Managing stock levels, conducting regular audits, and ensuring accurate inventory records to prevent discrepancies.
• Team Leadership: Supervising and training inventory staff, fostering a collaborative environment to enhance productivity and efficiency.
• Process Improvement: Analyzing inventory processes and implementing best practices to optimize workflow and reduce costs.
• Reporting and Analysis: Preparing detailed reports on inventory levels and trends, providing insights to support strategic decision-making.

Bachelor of Arts - University Of Delhi (2015-07 - 2018-08)