Rahul Padale

Senior analyst specializing Telstra in Australia. Achieved notable enhancements in first-call resolution rates through targeted coaching and knowledge sharing. Led troubleshooting initiatives and promoted team collaboration to improve performance and elevate customer satisfaction in fast-paced environments.

Senior Analyst, SME at Wipro Limited (2018-04 – 2026-04)

Senior analyst role specializing in telecommunications support for Telstra in Australia

• Achieved notable enhancements in first-call resolution rates through targeted coaching and knowledge sharing
• Led troubleshooting initiatives and promoted team collaboration
• Improved performance and elevated customer satisfaction in fast-paced environments

Senior Process Associate at WNS (2016-06 – 2018-02)

Customer Service Executive at Concentrix Daksh Services India Pvt. Ltd. (2015-06 – 2016-06)

MBA – SAS Institute

B.Com in Commerce – T.V.M

H.S.C. – M.K Junior College

S.S.C. – Atomic Energy Center School