MIS Associate - Paytm Payments Services - Mohali
(2026-02)
- Preparing Employee Master on daily basis
- Preparing Attrition Shrinkage reports on daily basis
- Preparing Agent Performance dashboard of all KPI's
- Preparing Inflow reports of all LOB's
- Handling process attendance on daily basis
- Preparing Scheduling on weekly basis
- Preparing Hiring Plans report
- Handling Roster consolidation on weekly basis
- Preparing Shift Adherence report
- Preparing Vendor Wise APR report
WFM Analyst - Teleperformance - Gurgaon
(2021-07 - 2025-09)
- Preparing Corporate Reporting (TP_CAD)
- Preparing Hiring Plans report basis of Attrition target
- Preparing Capacity Planning for All LOB's
- Managing Manpower database
- Preparing Handling Capacity Vs Actual Volume processed report
- Handling process attendance on daily basis
- Preparing Process Attendance report on daily basis
- Preparing Agent Performance dashboard of all KPI's
- Handling daily Internal or External reports
- Managing database on daily basis
- Preparing weekly performance dashboard for all metrics
- Preparing SLA report and shared with client on daily basis
- Prepared Agents Login hrs report on daily basis
- Preparing Scheduling on weekly basis (Erlang C method)
- Preparing Shrinkage & Attrition report on daily basis and shared with client
- Ad-hoc as per requirement
MIS Executive - RHDL – BPO Unit (Ratan Housing Development Limited – International Call Center)
(2020-10 - 2021-03)
- Preparing Talk-Time/Dial count report on daily basis. (Agent performance report)
- Preparing Agent/Manager /Country wise sales report and
- Preparing sales tracker on daily basis
- Preparing Daily/Weekly/Monthly Sales Dashboard report
- Preparing Agent Performance tracker of all KPI's
- Preparing Break-Time Report and tracking activity on hourly basis
- Responsible for Leads Categorization and Leads Assignment
- Preparing Leads Bank data on daily basis
- Preparing agent wise daily activity report
- Preparing Disposition & Country wise leads status report
- Preparing Ad-hoc reports
MIS cum Back office operations - Weather risk Management Services Pvt Ltd. (WRMS)
(2017-02 - 2020-10)
- Handling reports Survey process
- Handling reports CCE (Crop cutting Experiment) process
- Responsible for team alignment & training for CCE (Crop Cutting Experiment) and Survey
- Handling MIS validation reports
- Making MIS Reports as per requirements
- Travelling as per requirement for Bank Audit or training purpose
- Analysis on forecast, CCE requirement etc
- Handling Various Clients & Internal Reports:
- Taking care MIS Reconciliation
- Maintaining data of Bank audit reports
Zonal MIS - Dishnet Wireless Ltd. (Aircel)
(2015-10 - 2017-02)
- Handling field related issues of ZSM's, TSM's & PSR's
- Making MIS report on Daily Basis
- Maintaining Daily Sales Data and Preparing Sales report Daily/Weekly/Monthly
- Using SAP for daily billing and invoicing
- Responsible for E-top Mappings and Remapping
- Co-ordinate with Distributer's for Daily Billing
- Follow up with ZSM'S & TSM's regarding PJP
- Handling New Dcp/MD Appointment and F&F
- Managing New DCP/MD Documentation
