Rahul Patel

I aspire to excel in my profession while contributing actively to the organization mission and reaching to its targeted goals. My perseverance for learning more combined with my confidence will definitely help in meeting various challenges at my workplace. I am proactive and capable to make impact on organization with the heart and soul dedication.

Overall 10 Years work experience in ATM sector & LED Lighting in Technical & Operations. Presently working in CMS Infosystems Ltd. at Bhubaneswar, Odisha as Assistant Manager.

Assistant Manager - CMS Infosystems Ltd. - Bhubaneswar, Odisha

(2023-08)

As Asst. Manager Leading Odisha Territory for Service & Operation.

• Work on multiple product: ATM, BNA, Recyclers, Kiosk, Printer & RMS (E-Surveillance) services operations, Reconciliations, for all bank.
• Daily data preparation & review for all.
• Responsible for planning, organizing, and overseeing the execution of specific projects.
• RECOGNITION: Two times Best Branch Ranking in PAN India.

Service Incharged - POUSSE Management Services Pvt.Ltd.(WIPRO offroll) - Kolkata, West Bengal

(2023-04 - 2023-08)

• Perform hands-on on-site troubleshooting, service, and maintenance, Installation of LED lights.
• Develop Service technical documentation.
• Raise Product Quality Alert to Quality Team.
• Timely and professionally handle field service calls and resolve issues arising from the field service visit.
• Undertake specific assignment and prepare reports for service operation as required.
• Supervise Ease Region with a team of service contractors subordinates, allocation & control of work.
• Visit of Dealers/Distributors & Warehouse regarding defective segregation as per requirement.

Senior Customer Service Engineer - NCR Corporation (I) Pvt.Ltd. - Bhagalpur and Banka, Bihar

(2016-06 - 2023-04)

• Responsible for installing, inspecting, troubleshooting and repairing ATM, Depositor, Recycle ad other Banking Financial Equipment.
• Perform responsibilities of conducting preventative maintenance as well as service and repair of various Banking Financial Equipment.
• Coordinate with Customer (IT Manager, Channel Manager, Branch Manager, Zonal Coordinator and MSP) for all type of customer issue and New Project (Like-On Time Service, New Installation, New Activity Project) and always meet for review meeting in Certain time Period Month.
• To Giving Training to Activity Engineer/SLM Engineer.
• Banking Financial Equipment [ ATM (Model-Persona75, Persona77, Persona 77 Solo, Self Service 22E, Self Service 42E.SE Cash), Depositor Machine, Kiosk Machine, Recycler Machine, Checker System.
• As per RBI Guideline recently worked on Many Project.
• OS Upgradation (Like-Window10 along with Solid core and Encryption, MVS -10)
• RAM Upgradation, HDD and SDD Upgradation, PC core upgradation.EMV, Lockable currency cassette and Block shaft.

Service Incharger/Quality - SYSKA LED LIGHTS Pvt. Ltd - Gujarat Region

(2014-10 - 2016-05)

• Perform hands-on on-site troubleshooting, service, maintenance & Installation of LED lights.
• Raise Product Quality Alert to Quality Team & Develop Service technical documentation.
• Timely and professionally handle field service calls and resolve issues.
• Undertake specific assignments and prepare reports for service operation as required.
• Monthly visit & audit of stocks of SS & Warehouse.

B.Tech - Electronics & Communication Engineering - Royal Institute of Technology and Science (2013)

Intermediate - Class 12th - Gulab Memorial College (2009)

High School - Class 10th - Raj High School (2006)