Rahul Rajagopal

Technical Product & Marketing support professional with 5+ years of experience in the cycling industry, specializing in warranties, product support, and customer experience at SCOTT Sports India. Backed by hands on retail and technician expertise from Decathlon Sports India. Passionate cyclist combining technical knowledge with commercial execution to drive brand value and resolve complex customer issues.

Warranty Manager & Marketing Support - SCOTT Sports India

(2022-01)

• Lead end-to-end warranty operations and technical product support, including claim evaluation, diagnostics, dealer guidance, HQ coordination, and HO shipment support.
• Support brand growth through cross-functional marketing collaboration, including athlete/UGC coordination, shoot, social media collabs.

Marketplace Operations & Customer Service - SPORTNETWORK.in

• Drive end-to-end eCommerce operations including Online sales, CRM coordination, marketplace support, and after-sales service delivering seamless customer journeys through communication and fast issue resolution.
• Improve online performance through cross-functional collaboration with marketing and logistics, campaign support, customer insights.

Omni Sports Leader | Bike Technician - DECATHLON Sports India

(2019-01 - 2022-12)

• Led community engagement and customer-facing operations, driving store targets through team training, expert product guidance, and focused sales execution.
• Executed bike assembly, tuning, and maintenance alongside strengthening customer trust, retention, and cycling community growth.

Bachelor of Commerce - Commerce - GUJARAT UNIVERSITY (2011-01 - 2014-12)

XII (Jr. College) - Commerce - ST. STEPHEN'S HIGH SCHOOL (2008-01 - 2010-12)