Rahul Rajput

A young and dynamic professional who can work under pressure and meet deadlines within specified time frames. Rich exposure towards ensuring customer satisfaction and quality output. Looking forward to work in learning and challenging organisation wherein my skills and knowledge can be utilised at best of it's ability and contribute positively towards organisation growth.

Process Associate - IGT Solutions

(2023)

• Ensured daily video call interaction with international customers.
• Helped and resolved customer queries on covid test kit and it's resources.
• Enhanced customer satisfaction by provisioning quick refund, return and cancellation cases.
• Achieved completion of 350 cases in a day with nil error.
• After that work in Lufthansa Airlines in an Backend process.

Industrial Training - Hotel Kimaya - Kurukshetra

(2018-12 - 2019-06)

• Handled 50+ customers daily at Front Office Desk.
• Maintained documentation and registers for upkeep of customer arrival and departure.
• Increased revenue by ensuring availibilty of scarce and vital resources.
• Under restricted budget conditions, efficiently managed inventory of housekeeping products.
• Strategically enhanced the utilisation of materials resulting in reduction of expenses.

BSc - Hotel Management & Catering Technology - City Group of Institution (2020 - 2020)

12th - Commerce - Anand Public Sr. Sec. School (2017 - 2017)

10th - Anand Public Sr. Sec. School (2015 - 2015)