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Business Operations professional with 5+ years of experience in operational coordination, digital initiatives, stakeholder communication, reporting, and process improvement. Skilled in project coordination, project documentation, task tracking, sprint monitoring, milestone tracking, risk and issue management, KPI reporting, and cross-functional collaboration across Agile and Waterfall environments. Seeking a Project Coordinator Intern opportunity to contribute to IT project delivery while applying SDLC and project management knowledge
Business Operations & Accounts Professional – Part time
M/S Ram Parivahan — Kangra, Himachal Pradesh Sept 2019 – Aug 2025
● Coordinated operations across 36 transport routes, managing schedules, resource allocation, and execution to ensure timely service delivery while maintaining effective stakeholder communication.
● Developed weekly KPI dashboards and MIS reports that enabled senior management to monitor operational performance, identify trends, and support data-driven decision-making.
● Monitored operational budgets and tracked expenses against planned benchmarks, identifying cost optimization opportunities while supporting financial planning and control.
● Served as the primary coordination point between management and field teams, facilitating communication, resolving operational issues, and ensuring timely execution of daily activities.
● Managed 115+ project, compliance and operational records, ensuring documentation completeness, accuracy and audit readiness.
● Identified process improvement opportunities by analyzing operational workflows and supporting continuous improvement initiatives that enhanced overall team productivity.
Led the implementation of a handheld digital ticketing system, improving operational efficiency by 5–10%, reducing manual processing time, increasing reporting accuracy, and supporting digital process transformation
MBA – Human Resource Management & Marketing
Chandigarh Business School of Administration - CGC Landran, Mohali - Punjab | 2019
BBA – General Management
IEC University, Baddi - H.P | 2016
