Rahul Sfc

Production Support professional with 5+ years of experience supporting enterprise applications in Banking and Financial Services. Strong hands-on experience in L2 Application Support, Unix/Linux, Shell scripting, SQL/PL/SQL, Oracle, Autosys, StoneBranch, ServiceNow and ITIL processes. Experienced in Incident, Problem (PRB), Change (CHG), Release and Deployment Management, application monitoring, log analysis, RCA and SLA-driven troubleshooting.

Hands-on support for SSL certificate replacement, application-server patching, IBM MQ upgrades and RHEL upgrades for application servers. Experienced in DR/BCP activities and working with SRE, infrastructure, database and development teams in production environments.

Senior Associate Consultant (Wealth Management Portfolio) at Infosys (2025-10 – Present)

• Deliver L2 production support for a Wealth Management application ecosystem within a Financial Services environment, maintaining application availability, service performance and transaction flow.
• Manage ServiceNow Incident, Problem (PRB), Change (CHG) and Request tickets, including prioritization, technical analysis, escalation, stakeholder updates and closure within SLA.
• Support planned application-server patching activities, including pre-checks, application shutdown/startup coordination, post-patching validation and production health checks.
• Support SSL certificate replacement activities for application servers, including certificate/keystore validation, application restart coordination and post-change connectivity checks.
• Support IBM MQ upgrade activities for the application environment, coordinating application impact checks, connectivity validation and post-upgrade verification.
• Support RHEL upgrades for application servers, performing application-level pre-checks, post-upgrade validation and troubleshooting of application dependencies after the upgrade.
• Partner with Site Reliability Engineering (SRE), infrastructure, middleware and development teams on system-level troubleshooting and long-term stability improvements.
• Monitor and triage production alerts using BigPanda and operational monitoring tools, converting recurring alerts into actionable incidents and resolving issues within SLA.
• Execute server restart procedures, application health checks and post-restart validation during production incidents and planned maintenance activities.
• Supervise and troubleshoot Autosys batch runs, job dependencies and runtime failures to support reliable end-to-end processing.
• Lead root-cause analysis for application, server and batch issues, coordinating corrective and preventive actions with cross-functional teams.
• Prepare daily environment health checks, operational summaries and stakeholder updates to provide visibility into production stability and open risks.
• Support disaster-recovery/business-continuity activities and maintain operational readiness across distributed production environments.

Senior Software Engineer (Credit Card Decision Portfolio) at Capgemini (2021-08 – 2025-10)

• Provided production support for critical credit-card decisioning applications using Unix/Linux, SQL/PL/SQL, Java log analysis and enterprise batch scheduling.
• Managed Incident, Problem and Change tickets through ServiceNow, including technical investigation, impact assessment, approvals, implementation and closure.
• Supported SSL certificate replacement activities, including application-server certificate validation, backup/rollback readiness and post-change connectivity checks.
• Supported application-server patching activities and performed application validation before and after planned maintenance windows.
• Supported IBM MQ upgrade activities for the application environment, including queue/application connectivity checks and post-upgrade validation.
• Supported RHEL upgrades for application servers, performing application health checks and troubleshooting application dependencies after OS changes.
• Maintained critical validation pipelines using Autosys and StoneBranch, troubleshooting job failures, dependencies, file flows and runtime issues.
• Troubleshot Unix/Linux-hosted application faults, analyzed logs and refined PL/SQL query sequences, contributing to reduced platform downtime.
• Developed Shell automation scripts for repetitive administration and operational checks, reducing manual operational effort.
• Served on the Emergency Response Team (ERT), supporting major-outage technical bridges, issue isolation, escalation management and client communications.
• Supported Oracle 19c database upgrade activities and performed operational validation and post-change checks.
• Participated in Disaster Recovery testing, including backup verification, failover simulations and application validation.
• Used ServiceNow, Jira, Confluence and Bitbucket to coordinate incidents, changes, technical fixes and development-team collaboration.

Master of Science (M.Sc) in Computer Science – Bharathiar University (2022)

Bachelor of Science (B.Sc) in Information Technology (IT) – Bharathiar University (2020)