Rahul Sivanandan

Detail-oriented and results-driven Project Implementation BD & Operations Manager with over 7+ years of diverse experience in SaaS.

Awarded Top Project

Performer (Google & Trustpilot) and Ultimate Performer (2019-2023) by CEOs at Hyperslice and ESDS for SaaS finance. Experienced with delivering comprehensive implementation projects from inception to completion. Utilizes strategic planning and stakeholder engagement to ensure seamless execution.

Track record of managing cross-functional teams and driving continuous process improvements. Professional with a proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery.

Skilled in customer interaction management, ERP software and direct tax –VAT, AML / KYC Compliance, Client Onboarding (COB), Regulatory Compliance, Risk Identification & Escalation, Due Diligence, Policy & Procedure Adherence ticketing & system proficiency, process optimization, domain expertise, quality assurance & compliance, & billing management. Known for adaptability and reliability in dynamic environments.

Contract Based - Generali Central limited

Currently working with Generali Central limited in contract base.

Assistant and Operations Manager - Shivanjali Renewables Pvt. Ltd. - India, Nashik

(2025-04 - 2025-11)

Results-oriented professional skilled in HRMS & Business Development Operations, driving lead generation, Client Onboarding (COB), client engagement, and project execution. Experienced in handling payroll, attendance tracking, logistics and CRM (Zoho) updates to support seamless operations. Strong track record in cold calling, client support, and team training, ensuring on-time project delivery and client satisfaction.

Proficient in managing procurement, invoicing, and billing processes while maintaining efficient coordination across sales and operations teams.

Project Implementation Specialist - CHPL Communities Heritage Pvt. Ltd. - India, Ahmedabad

(2024-04 - 2025-04)

• Led deployment & BDE Operations of MyCo Admin HRMS across client sites.
• Conducted gap analysis, UAT, and end-user training, Client Onboarding (COB), Regulatory Compliance, Risk Identification & Escalation, Due Diligence, Policy & Procedure Adherence.
• Led cross-functional teams to implement technology solutions, enhancing operational workflows and user experience.
• Developed project plans and timelines to ensure timely delivery of implementation tasks across multiple sites.
• Streamlined onboarding processes for new clients, improving satisfaction rates and reducing transition time.
• Conducted training sessions for staff on new systems, fostering a culture of continuous improvement and adaptability.
• Managed vendor relationships, negotiating terms that optimized service delivery while maintaining budgetary constraints.
• Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.

Senior Billing Executive - ESDS Software Solution Limited - India, Nashik

(2018-08 - 2024-04)

• Oversaw billing for EUKHOST, BODHOST, Host.co.in.
• Managed Web hosting, App Dev. services and handled international & domestic client support via calls, live chat and ticketing, Client Onboarding (COB).
• Managed end-to-end billing processes, ensuring accuracy and timeliness in invoicing.
• Coordinated with sales cross-functional teams to resolve billing and sales discrepancies and customer inquiries.
• Trained junior staff on billing and BDE sales for software and best practices of error reduction.
• Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
• Coordinated with external vendors for seamless integration of third-party software solutions into existing billing systems.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Quality Assurance Engineer - Arcons Technology Pvt. Ltd. - India, Nashik

(2016-10 - 2018-01)

• Performed black-box testing, UI validation, and UAT for web applications.
• Developed and executed comprehensive test plans to ensure software quality and reliability.
• Collaborated with cross-functional teams to identify, document, and resolve defects effectively.
• Conducted thorough regression testing following system updates and enhancements.
• Mentored junior QA engineers on best practices for software testing methodologies.
• Analyzed test results to provide actionable insights and recommendations for improvements.
• Coordinated with development teams to ensure timely resolution of critical issues impacting production environments.
• Led initiatives to streamline QA processes, reducing cycle times while maintaining high-quality standards.
• Supported successful product launches by conducting extensive pre-release testing and validation activities.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Increased product reliability by performing thorough regression testing on each release cycle.
• Collaborated closely with development teams to improve software functionality and stability.
• Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.

Bachelor of Science (BS) - Computer Science - University of Pune (2011-07 - 2016-08)

Associate of Science (AS) - Bhonsala Military College (2009-06 - 2011-06)

Secondary School Certificate (SSC) - Sacred Heart Convent High School (1998-06 - 2009-06)