Raina Joy

Dedicated and detail-oriented administrative professional with experience in front office operations, healthcare administration, customer service, tele counselling, quality assurance, and data entry. Skilled in handling customer interactions, maintaining records, coordinating office activities, and ensuring operational efficiency. Bachelor's degree in Computer Science Engineering with Full Stack Java training.

Seeking administrative, office support, customer service, or junior IT opportunities in Europe.

Data Entry Operator at Dentcare Dental Lab (2026-03 – Present)

• Enter and update customer information with high accuracy.
• Verify records and maintain database integrity.
• Perform quality checks and data validation.
• Ensure confidentiality of company information.
• Maintain accurate digital documentation.

Tele Counsellor at Care Hands International Pvt. Ltd (2024-08 – 2025-06)

• Managed inbound and outbound customer calls.
• Explained company services professionally.
• Updated CRM records accurately.
• Assisted customers with enquiries.
• Achieved daily productivity targets.

Quality Analyst at Pagematics India Pvt. Ltd (2023-08 – 2023-11)

• Executed software test cases.
• Reported software defects.
• Prepared testing documentation.
• Worked closely with development teams.

Front Office Executive at Sabine Hospital and Research Centre (2021-10 – 2022-05)

• Managed patient registration and appointments.
• Answered telephone enquiries.
• Coordinated visitors and patient records.
• Maintained front office operations.
• Assisted doctors and administrative staff.

Student Coordinator at Indira Gandhi Group of Institute (2020-07 – 2021-10)

• Coordinated student activities.
• Assisted parents and students.
• Maintained academic records.
• Supported administrative operations.

Assistant Manager at Hindustan Power Links (2015-05 – 2019-09)

• Managed customer enquiries.
• Assisted sales operations.
• Prepared reports.
• Coordinated office activities.

Telecaller at Aabasoft Pvt. Ltd (2015-05 – 2015-09)

• Managed customer communication.
• Scheduled appointments.
• Maintained customer records.

Bachelor of Engineering in Computer Science Engineering – Gnanamani College of Technology

Full Stack Java Course in Full Stack Java – Inmakes Infotech