Raj Choudhury

Dynamic and results-oriented professional seeking a full-time role that offers meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to fostering collaborative environments and driving projects to successful completion, ensuring a positive impact on team performance and organizational goals. Eager to contribute innovative solutions and adapt to evolving demands in a fast-paced setting.

Prepared to embrace opportunities that promote personal growth and professional advancement.

CUSTOMER ADVISOR - HMTECH SOLUTIONS

(2025-03 - 2026-03)

• Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.
• Address customer inquiries, complaints, and service requests efficiently and accurately.
• Provide detailed information about HMTECH products, services, and solutions to customers.
• Assist in troubleshooting technical issues or coordinating with the technical team for resolution.
• Process customer requests such as account updates, service changes, and billing inquiries.
• Maintain accurate customer records and update CRM systems regularly.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Achieve individual and team performance targets (response time, resolution rate, customer satisfaction score).
• Escalate complex issues to the appropriate department following standard procedures.

Bachelor of Arts - Education - Umshyrpi College (2025)

XII Passed - North Liberty Higher Secondary School (2022)