Raj Govind

I'm Govindaraj R, who works as an inspection coordinator at SGS India's Coimbatore branch since 2013. I have 10 years of experience in coordination, operations and inspection in a leading Testing, Inspection and Certification company.

• A “Performance Driven Professional” bringingin rare level business acumen and record of achievements developed in over 9 years
• Used instincts, insight, judgment, and timing to succeed on tough deal:
  • Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
  • Process improvement initiatives to achieve maximum efficiency in various operations
• Abilities in coordinating with clients for running successful business operations and experience of implementing procedures and service standards for business excellence
• Adroit in ensuring delivery of high-quality services to support client's business needs & achieving continued high customer satisfaction from all operational users for services
• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management
• Manage operations to ensure adequate efficiency, productivity, and best quality of execution
• Lead, coach, develop and enhance deliverables by evaluating and monitoring performance of the inspection team
• Developing processes and strategies to increase sales and revenue
• Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize, analytical thinking and attention to detail)
• Achieve client retention targets and strive for high customer satisfaction results by providing excellent customer service
• Problems root cause analyses and mitigation actions
• Building relationships with co-workers, clients, and strategic partners
• The Coordinator, Product Certification coordinates the necessary activities required to certify products destined to specific export markets, current contracts, and schedule local and overseas inspections.
• Serves as a liaison between SGS Certification Team, Exporters (Clients), Inspection Supervisor and Inspectors. 
• Addresses, understand and clarifies Client needs and questions, guides Client requests through the process flow, reviews scope of work, fee structure, timeline, terms and conditions etc and Certificate of Conformity (CoC) for accuracy
• Ensure high customer satisfaction by ensuring all requests are managed in an expedient and thorough manner
• Responsible for the overall performance of the inspections performed (KPI Maintenance)
• Maintaining track record of security materials and updates on monthly basis to the team Manager
• Attending & Meeting new clients when required

I have pursued B.E - Mechanical Engineering.