Raj Kumar Ghosh

Accomplished, commercially astute Hospitality General Manager with 20+ years of diverse domestic and international leadership experience spanning India, Cambodia, Africa, and the UAE. Proven excellence managing high-volume 4-star destination properties and luxury boutique hotels with full P&L accountability, consistently driving revenue expansion (managing ₹17.5+ Cr top-line portfolios), GOP optimization, and exceptional guest satisfaction. Expert in large-scale banqueting and MICE yield management, multi-outlet F&B operations, strategic pricing, and OTA distribution.

Adept at inspiring and leading multidisciplinary workforces of 160+ team members, embedding rigorous SOPs, executing Capex/renovations, and delivering superior investor/owner value.

General Manager - Seven Hills Hotel (Seven Hills Leisure & Resorts Ltd.) - Puri, Odisha, India

(2024-02)

Leading a premier 4-star destination property featuring 140 keys, extensive banquet halls, sprawling outdoor event lawns, and multi-cuisine F&B operations generating ₹17.5 Crore annual turnover.

• Direct total property operations, strategic commercial roadmap, and P&L accountability; lead a diverse team of 160+ employees across Rooms, F&B, Banqueting, Engineering, and Housekeeping.
• Steer aggressive commercial strategies targeting high-value destination weddings, MICE conferences, and domestic leisure markets, maximizing banquet hall and event lawn yields.
• Deliver consistent ₹17.5 Cr annual revenue targets while enforcing tight operational cost controls, labor scheduling efficiencies, and strategic procurement to optimize GOP margins.
• Institute comprehensive SOPs and continuous staff development programs, boosting service consistency, online guest review scores, and guest retention.
• Serve as key liaison with corporate executive management and the Board of Directors, providing detailed monthly P&L reporting, capex updates, and annual forecasting.

Managing Partner & General Manager - Angkor Sweet Night Hotel - Siem Reap, Cambodia

(2024-07 - 2025-12)

Upscale luxury boutique hotel and residence featuring premium guest suites, wellness spa, and integrated dining.

• Spearheaded end-to-end hotel operations encompassing Rooms Division, Front Office, Housekeeping, F&B, and Wellness Spa.
• Formulated dynamic pricing matrices, channel management frameworks, and OTA distribution strategies to optimize ADR and RevPAR.
• Managed operational budgeting, variance analysis, strict cost containment, and comprehensive stakeholder financial reporting.

Head of Operations - 11th Zense Foods - India & UAE

(2023-09 - 2024-06)

Multi-unit international hospitality and food service group operating across India and the United Arab Emirates.

• Held complete P&L responsibility across multi-region hospitality units, restructuring operational models to elevate gross margins.
• Streamlined cross-border supply chain, procurement frameworks, and inventory controls to eliminate wastage and enhance unit profitability.
• Enforced rigorous audit standards, hygiene protocols, and brand service benchmarks across all domestic and international units.

General Manager - Marasa Africa - Uganda

(2021-02 - 2023-08)

High-end sailing club and luxury boutique hospitality property within East Africa's leading tourism conglomerate.

• Led full property operations and financial management, leading and mentoring a multicultural workforce of 85+ professionals.
• Exceeded annual revenue and GOP targets above budgeted forecasts through meticulous cost engineering and enhanced upselling initiatives.
• Reported directly to the Director of Operations; oversaw guest experience enhancement, sustainability programs, and capital upgrades.

Resort Manager - Velvet County Resort & Spa - Khandala, Maharashtra, India

(2015-06 - 2021-12)

Destination leisure resort, wellness spa, and large-format event venue.

• Supervised day-to-day resort operations, preventive maintenance, departmental heads, and high-volume banquet/wedding execution.
• Partnered with corporate sales to capture lucrative MICE offsites and social events, elevating overall property occupancy and ADR.

Food & Beverage Manager - Le Sutra – The Indian Art Hotel - Mumbai, India

(2006-12 - 2014-05)

World-renowned iconic Indian art boutique hotel featuring signature dining establishments.

• Managed F&B operations, signature restaurant concepts, and luxury catering, driving departmental profitability through menu engineering and portion control.
• Orchestrated high-profile celebrity events, corporate banquets, and art showcases, maintaining top-tier customer satisfaction ratings.

Hospitality Associate / Operational Foundation - Burj Al Arab (Jumeirah Group) - Dubai, UAE

Iconic ultra-luxury 7-star landmark hotel.

• Acquired foundational training in ultra-luxury service standards, VIP guest protocols, and world-class operational excellence.

Diploma in Hotel Management - Hospitality Operations, Rooms & F&B Administration

Diploma in Computer Applications - Business IT Systems, Database & Office Applications