Director, VP, Head of Engineering. Leadership Position
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Highly accomplished Senior Management Professional with over 22 years of experience driving large-scale IT strategy, Delivery Management, and Digital Transformation programs. Possesses deep, specialized expertise across the full lending lifecycle, from originations, contracting, servicing, receivables, and collections to delinquency management, foreclosure, loan securitization, and secondary market/loan source funding. Proven leader in Account Governance and Service Delivery under stringent SLAs, ensuring 24/7 SAAS Operations and maximum Stakeholder Satisfaction.
Adept in implementing Business Process Automation using Camunda BPMN, BroadVision, and Low Code/No Code tools. Extensive experience leading cross-functional teams (Business, Product, Dev, QA, DevOps) to produce robust software artifacts, CI/CD pipelines, and technical solution designs. Expertise spans critical management disciplines including Program/Delivery Management, Capacity Planning, Budgeting/P&L Management, Resource Optimization, and core Agile Engineering Processes (Scrum, RAID, RACI).
Director - Operation & Support - FINEXUS INC & UPTIQ.AI
(2025-03)
Leading a team of Product Manager, Engineering (Dev & QA) Team with strong commercial Lending knowledge, such as loan origination, underwriting, risk rating, Loan contracting, disbursement, Servicing, loan portfolio workflows. This team is responsible for developing next generation lending product partners with data, AI, and business teams to embed AI agents into core lending processes (e.g., Intake, Prequal, App processing, UnderWriting, Credit Decision, Offer, Closure). Establish guardrails for AI governance, ethics, security, explainability, and regulatory compliance. Implemented 10 Agentic use cases in Lending solutions for Financial Institution.
Cloud Native APIs based product development: Integration & orchestrating with more than 15 third party products for automating LOS, LMS use cases with AI, Identity retrieval, Bidirectional - Credit Reporting and Fetching, Credit Risk Analysis, digital Bank Account linking, Scheduled payment Collection, digital Loan contract documentation, Mail Notification, Voice, SMS, and digital signature.
Senior Program Manager - Rakuten Symphony India
(2023-05 - 2024-03)
Leading a portfolio of projects responsible for both greenfield & brownfield OSS Product development. Symworld™ platform OSS/BSS products (Business Processes and Workflows) are designed and implemented using process automation solutions using Camunda BPMN, Java, and microservices architecture in AWS cloud. Products are provisioned under various projects active for 3 large telecom providers across the globe. Tools used: Camunda, Git, Java, Maven, MySQL.
Senior Service Manager - Coforge Ltd - Greater Noida
(2021-10 - 2023-05)
Worked as Senior Service Manager for a P&C Specialty insurance client serving three Geographies UK, US, EU. Directing a team of 100+ professionals (cross functional specialists). Managed the brownfield engineering of products & Services like Quotes, PAS, Billing, Claims, Reporting, M&A of other insurance companies with TMHCC.
Common dashboard for senior leadership who wants to have a view of current insured assets, risk and issues, Claims Executing several major programs including digital and data transformation programs for clients. Delivering B2B and B2C portals for specialty insurance in P&C space. Develop E2E Insurance Business Processing knowledge (New Business, Policies servicing, V&V of mandatory fields, Recommendation engine for Endorsements, Cancellation, premiums/Invoicing)
Senior Project Manager - Puresoftware - Noida
(2020-06 - 2021-09)
Led data and cloud migration initiatives as part of the digital transformation journey for U.S. healthcare and pharmacy service providers, including Medicare, Medicaid, payers, and healthcare providers. Collaborated with technical leadership, product architects, engineering, data teams, and clients to deliver secure, scalable, reliable, and high-performing application modernization programs. Reviewed product upgrades and migrated applications to ensure compliance with security, performance, and scalability standards. Provided solution estimation and strategic guidance for complex migration and upgrade initiatives.
Agile program leadership through effective governance, stakeholder management, and weekly client coordination to proactively manage project scope, risks, dependencies, and delivery timelines across multiple transformation programs.
Senior Program Manager - Infobeans India - Pune
(2016-04 - 2020-04)
Led budgeting and financial strategy execution for large-scale E-Commerce programs and project portfolios. Collaborated with cross-functional teams to deliver business objectives within planned timelines and budgets. Managed software engineering initiatives for search, personalization, and product recommendation platforms.
Worked closely with Business, Product, Engineering, Release, and Security teams to deliver high-quality products and services. Governed multiple concurrent projects, stakeholder engagements, and vendor management activities. Partnered with architects and development teams to migrate highly customized Oracle ATG platforms to microservices architecture and transition e-commerce solutions from AWS to Google Cloud Platform (GCP).
Directed performance testing, optimization, and scalability improvements for high-traffic e-commerce websites while ensuring client expectations, operational excellence, and successful project execution across all delivery phases.
Senior Operations Manager - Compucom CSI Systems - Pune, India
(2014-06 - 2016-04)
Managed end-to-end project delivery for asset management products and platforms for a leading U.S. bank, covering design, development, quality assurance, and production support. Led initiatives across Client Coverage & Compliance domains including KYC and AML, as well as operational platforms supporting Order Management, Performance Management, Transaction Processing, Settlement, Reconciliation, Trade Matching, and Trade Management. Specialized in application delivery, upgrades, and platform modernization initiatives. Directed comprehensive testing programs including System Integration Testing (SIT), User Acceptance Testing (UAT), regression, security, and compatibility testing for functional and technical upgrades.
Continuity (BC) and Disaster Recovery (DR) programs, including planning, tracking, reporting, execution of DR exercises, continuity plan governance, and continuous improvement initiatives to ensure operational resilience, regulatory readiness, and business continuity compliance.
Senior Head of Payment Processing Operations - Fidelity Investment/Worldpay - London & Indore
(2012-05 - 2014-04)
Led 24/7 operations for a European omni-channel payment and acquiring platform delivering secure payment processing across in-store, online, kiosk, and mobile channels. Managed PCI DSS-compliant Card Present (CP) and Card Not Present (CNP) payment processing environments within one of Europe's largest card processors, supporting approximately 31 million transactions annually. Directed ITIL-based Incident Management, Service Requests, Catalog Tasks, and Change Management processes while overseeing nearly 600 incidents, requests, RFCs, and operational tasks through ServiceNow.
Successfully transitioned new services and payment products into the production support portfolio while ensuring operational stability, security, and service continuity. Mentored and empowered operations teams to effectively manage major incidents, conduct postmortems, and drive continuous operational improvements. As part of the Merchant Solutions group, ensured delivery of secure, end-to-end payment processing services integrating Point of Sale (POS), acquiring, and payment platforms into a unified operational ecosystem.
Consultant - Infogain India Limited - Noida & USA
(2004-07 - 2011-11)
Accountability: Can be shared later on demand
Certificate Course - Fintech - IIM Vizag (2024-08 - 2024-12)
M.B.A - IT - DAVV University (2013-07 - 2015-09)
Bachelor of Engineering - Electronics - Mumbai University (1991-08 - 1995-06)
