Raj Kumar

Customer-focused professional with 7+ years of total experience in insurance, sales, and customer servicing. Holds an MBA in Sales & Marketing with strong experience in client relationship management, documentation handling, onboarding support, and coordination with internal teams. Well-versed in IRDAI guidelines, door-step customer interactions, and service request support, with a proven ability to maintain long-term client relationships through accurate and compliant processes.

Agency Manager at SBI Life Insurance Co. Ltd. (2025-04 – Present)

Sales leadership and team management in life insurance sector

• Achieved 120% of sales targets by driving retail and channel sales strategies
• Expanded customer base through innovative lead generation and brand promotion campaigns
• Recruited, trained, and led a team of advisors, improving productivity and sales efficiency
• Ensured adherence to compliance and operational standards

Business Development Manager at HDFC Life Insurance Co. Ltd. (2022-11 – 2025-04)

Business development and client relationship management in life insurance

• Consistently exceeded monthly and quarterly sales KPIs
• Built and maintained strong client relationships, driving 40% repeat business
• Organized promotional events, webinars, and client meetings to boost product visibility
• Generated significant revenue growth through new client acquisition

Home Sales Executive at Reliance SMSL Limited (2021-08 – 2022-11)

Door-step sales and customer engagement in broadband and connectivity services

• Promoted and sold broadband and connectivity services through door-step customer visits
• Improved customer engagement and strengthened sales skills
• Assisted customers with form filling and basic documentation required for service activation

Store Supervisor at Rajmandir Hypermarket (2017-11 – 2021-08)

Store management and sales supervision in retail hypermarket environment

• Monitored team targets and contributed to monthly revenue growth
• Managed merchandising, product display, and promotional activities
• Controlled inventory and ensured timely stock replenishment
• Handled customer issues and maintained high satisfaction levels
• Guided sales staff to improve productivity and achieve store KPIs
• Managed in-store sales of FMCG products and assisted customers in product selection
• Maintained proper product display, shelf management, and merchandising standards
• Handled billing support and ensured smooth daily store operations
• Built strong customer relationships to increase repeat purchases and overall store revenue

MBA in Sales and Marketing – Delhi University

B.A (Hons) in Political Science – Delhi University

Class 12th – BSEB Board

Class 10th – BSEB Board