Raj Sharma

Dedicated and target-oriented Collection & Recovery Professional with 5+ years of experience in unsecured loan recovery, NPA account handling, team supervision, customer follow-up, and agency operations. Experienced in managing collection teams, handling delinquent accounts, negotiating settlements, and coordinating with banking and legal teams. Strong working knowledge of MS Excel, recovery reporting, follower management, target tracking, and performance monitoring.

Team Supervisor - RAWLA ASSOCIATES – COLLECTION AGENCY

(2021-04)

• Manage recovery operations for NPA Personal Loan (PL), UBL and UCL portfolios.
• Supervise collection executives and guide the team toward achieving monthly recovery targets.
• Handle customer visits, payment follow-ups, negotiations, and settlement discussions.
• Monitor individual and team performance and implement recovery strategies to improve results.
• Coordinate with bank officials and operational teams for account resolution.
• Maintain recovery records, reports, billing documentation, and audit-related requirements.
• Coordinate with legal teams regarding recovery proceedings and delinquent accounts.

Team Supervisor - PIAIZO LENDING

• Handle follower management and regular customer follow-ups for overdue accounts.
• Track customer commitments, payment status, and recovery progress.
• Maintain and update collection data and daily recovery reports using MS Excel.
• Use Excel for target tracking, data management, reporting, and team performance monitoring.
• Coordinate with team members to ensure timely follow-up and achievement of recovery targets.

Sales Experience - SMP PRIVATE LIMITED – SUNGLASSES SALES COMPANY

• Handled customer interaction and sales activities.
• Followed up with customers and supported achievement of sales targets.
• Assisted in maintaining customer relationships and day-to-day sales operations.

Bachelor of Commerce - B.Com - Pratap University (2026)

Senior Secondary - Class XII - Rajasthan Board (2018)

Secondary - Class X - Rajasthan Board (2016)