Raj Tanna

Customer-focused support professionals with experience in healthcare operations, client servicing, and team leadership. Proven ability to manage medical records, resolve client issues, and improve operational efficiency.

Background in entrepreneurship and retail enhances customer empathy, problem-solving, and relationship management. Seeking to contribute to customer success through high-quality support and process optimization.

Team Coach - Infomatic Solutions

(2025-08)

• Lead and mentor a team of client support executives to achieve performance KPIs.
• Conduct training, coaching sessions, and performance reviews to improve productivity
• Ensure accuracy, compliance, and timely delivery of medical records
• Handle escalations and maintain strong client relationships.

Client Support Executive - Infomatic Solutions

(2023-02 - 2025-08)

• Retrieved and delivered medical records with high accuracy and within TAT.
• Resolved client queries and ensured high satisfaction levels.
• Coordinated internal operations to improve efficiency and turnaround time.

Solo Proprietor - Bhagwati Creation

(2021-01 - 2024-02)

• Managed end-to-end garment manufacturing and distribution operations.
• Built supplier relationships and optimized cost-effective production.
• Drove business growth through marketing and operational planning.

Bachelor of Arts - Gujarat University (2024-08)

Diploma in Event Management - Event Management - Times & Trends Academy (2019-09 - 2020-09)

HSC (Commerce) - Commerce - S.S. Agarwal High School (2016-03 - 2016-03)