Raja C

Assisted international customers with health insurance benefits, policy coverage, eligibility, claims status, and billing inquiries through inbound voice support. Verified member information, updated account details, and documented interactions accurately in CRM systems while maintaining HIPAA and company compliance. Achieved quality and productivity targets by resolving customer concerns efficiently and delivering excellent customer service.

Process Associate - International Voice Process at ACSASS ITies (2024-11 – 2025-09)

• Assisted international customers with health insurance benefits, policy coverage, eligibility, claims status, and billing inquiries through inbound voice support.
• Verified member information, updated account details, and documented interactions accurately in CRM systems while maintaining HIPAA and company compliance.
• Achieved quality and productivity targets by resolving customer concerns efficiently and delivering excellent customer service.

Bachelor of Engineering in Agriculture – Paavai Engineering College (2019-08 – 2023-05)

Higher Secondary Course – Mount Park Higher Secondary Sec School (2018-06 – 2019-03)